Z-5500 Connection problem

Soldato
Joined
9 Mar 2007
Posts
12,604
Location
Nodnol
Ok, so i've had my z-5500s for 4 years or so now, and a problem has emerged. I moved it into my new flat, fired it up only to notice a much louder than usual humming coming from the sub. I assumed this was just the normal hum, it just sounded louder in the new flat or something along those lines, so persevered. After a while it began to bug me, so i went and tinkered with the cables connecting to the sub. When i touched the VGA-like connector between the control panel and the sub it let off a very loud thumping noise, and the humming decreased. After tinkering i have found that the connector is infact loose, even if i screw it in REALLY right it can still wiggle and will continue to hum. If i hold the connector in place i can reduce the hum to near nothing, but as soon as i let go it returns. I've seen complaints of this on other forums, but no real mention of a solution, i love my z-5500s and really don't want to get rid of em, but they're unusable as they are.

Any suggestions as to how to fix this? Has anyone had the same problems in the past?
 
Just rang them, had to upload a image of the invoice (just re-downloaded it from the site i purchased it from) and now they're sending me out a new set which is... surprising. Really fantastic service considering its 2 years out of warranty.
 
Let us know how you get along. It was totally pain free for me, i can't see any reason why anyone suffering the same issue will have a problem getting em replaced.
 
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