Z-5500 PID number - where is it - Duff unit?

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23 Oct 2004
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Brighton
Howdy,

I got a Z-5500 system back when they were 1st released. Upto today they have been fine, but all I get is a bassy sound from them. Plug in some headphones and all is good.

Doing some research I find that some older ones were affected by the pop and click problem. I used to think that the click was from my neighbours switching on their light (sounds like a switch clicking). But since I moved to a detached house I still hear the click. I also get the occasional sub bang.

I phone up Logitech support and the guy was very helpfull, but as I don't have a PID number, the log has been escalated. The only number I have is 0435R and he was after something like R636. So could it be that I have a very early edition, and their numbering changed?

TBH I love the system and could do with a replacement, as it looks like I do indeed have a duff unit. Never has it been used to high power.

Anyone else had a replacement or do you have a numbering similar to mine ie pre RXXX?

Ta.
 
Well I got an update. Press Input and Settings while it is in standby and you will see the firmware.

I have 2.0.4, incidentally it also resets the whole lot.

Mine are working again :-)

Edit: Mine does more clicking rather than banging. When it does bang it is really soft.

When they replaced it did they just send you a new unit, or do a swap out?
 
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