Zanussi combi oven failing 16 months old. What are my rights?

[SoliD]

So my zanussi combination microwave/oven/grill thing has failed. Well the microwave part of it. I got it from wren kitchens last July and have had it repaired once under warranty. When the engineer replaced the power board previously he advised he'd replaces a number of them on the zanussi combi and microwave units. Unfortunately last night the microwave wasn't working with an f0134 error. Tried turning it off and back on but can't get the microwave to power for more than 3 seconds.

Phoned zanussi today who said they won't cover the cost of the repair man to come out and fix it but will cover parts this was after a lengthy hold where the guy said he needed to speak to his supervisor after initially just flatly saying it was out of warranty. Do I have any rights to push to get it repaired for free, especially considering the failure previously and what the engineer previously told me?

Thanks

SoliD

 

[SoliD]

Stated 60days on parts but presuming this would only matter when you're coming up to the end of warranty.

 

[SoliD]

Parts replaced under warranty are only covered for remainder of warranty.

What's your pnc number on product I'll check that error code.

Thanks very much. Its 944066489.

 

[SoliD]

F134 Reference voltage of the analog digtial
converter is out of range
Check Powerboard

Does sound like similar issues, are you handy with a screw driver

I'm not daft. Although some may argue otherwise.

 

[SoliD]

'Warranty' is in addition to your consumer rights and in this case consumer law has your back. It's up to wren kitchens to repair or replace for at least 2 years after purchase and up to 6 years.

Note: consumer law puts the liability on the person that sold it to you i.e. Wren as that is who your contract is with. Go and speak to Wren.

Cheers this is the sort of thing I was after. Will give them a call Monday.

 

[SoliD]

Thanks. Used a buy now pay later 0% thing that was paid off earlier in the year..deposit paid on credit card too. Will contact them and see how I get on.

 

[SoliD]

Ah delightful. Wren saying the same as zanussi. Up to one year and they won't do anything else. Letter time then I assume.

 

[SoliD]

Will be sending Wren an email with the consumer rights act bits in. Will await their response.

Got a bit of time now as the Microwave function is currently working. This is similar to when it happened before where one day it would work and the next for short periods then not at all.

 

[SoliD]

@SoliD

Microwaves have 3 micro switches on the door mechanism, if one is incorrectly open or closed with the door shut you will either get no power to the high side (transformer, diode and magnetron) or board goes bang.

As this is now working i'm guessing no power to high side, if i was part ordering on this i'd be looking at changing the micro switches and locking mechanism.

Can you post a video for me of when it misbehaves as I do have one other thought.

Has the oven/grill side of it worked okay all the time?

Works for 1/2 seconds then resets. Shows as 2 bars of heat at all times when microwave is active no matter how hot/cold the oven is.

Oven/grill has been absolutely fine throughout.

 

[SoliD]

Thread bump, @SoliD how did you get on with this in the end?

Have the same oven here, also from Wren which has also started to have the same issues/error message.

Thanks

Gave up in the end, it worked enough, funnily enough I just moved last week to a new house with a Zanussi inbuilt and once again the Microwave doesn't work on this one... Never again, shame as the main oven was really good.