I have been with Zen for around 1 year and for the last 3 month had issues with buffering whilst streaming movies and disconnections.
I am on the Zen FTTC using a ZyXEL VGM1312 router.
My download speed is only 20Mbps and up is 7Mbps. (aluminum cables grrrr)
I have spoken to technical and they are advising me I am maxing my available bandwidth causing our buffering and disconnections.
Example
Room 1 Myself steaming Netflix and gaming on my mobile.
Room 2 My Partner watching Netflix and searching the web.
Room 3 My son On PS4, also on his PC watching youtube and possibly on phone.
The tech guy at Zen recommended setting up QOS as a possible solution, I have never had to do this before. Can someone explain why I have never had this issue before and advise on how this QOS is setup?
I had a quick look and didn't fully understand it.
I am on the Zen FTTC using a ZyXEL VGM1312 router.
My download speed is only 20Mbps and up is 7Mbps. (aluminum cables grrrr)
I have spoken to technical and they are advising me I am maxing my available bandwidth causing our buffering and disconnections.
Example
Room 1 Myself steaming Netflix and gaming on my mobile.
Room 2 My Partner watching Netflix and searching the web.
Room 3 My son On PS4, also on his PC watching youtube and possibly on phone.
The tech guy at Zen recommended setting up QOS as a possible solution, I have never had to do this before. Can someone explain why I have never had this issue before and advise on how this QOS is setup?
I had a quick look and didn't fully understand it.
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