Zen MaxDSL information

OllyM

OllyM

OllyM

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Thought some people here may be interested in this:

http://www.zen.co.uk/about.aspx?page=106

They're discontinuing the Home 500/1000/2000 products on March 1st, and replacing them with 20GB and 50GB capped packages, but if you're currently on them, you won't have to move.

Interesting move by Zen though.

EDIT: Correction, they're keeping Home 250 uncapped at £17.99 a month though :p
 
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Capped packages? :( :(

I guess I need to look and see how much data I'm transferring in a month because obviously I'd want to increase my bandwidth. There is no mention of the what charges would be for exceeding 50Gb.

This will suit my mother well though, she's currently on Home500 and will never get anywhere near 20Gb so I'll get her moved over when I can.
 
£1 per GB inc. VAT excess charge. If you move over to the capped packages, you can't move back either.

I think Zen will tell you how much you've used if you email support (I certainly remember doing it a while ago).
 
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OllyM said:
£1 per GB inc. VAT excess charge. If you move over to the capped packages, you can't move back either.

I think Zen will tell you how much you've used if you email support (I certainly remember doing it a while ago).
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I can cope with £1/Gb, well, I can let the company cope with it considering they pay for my ADSL.

Good suggestion about asking support, I'll drop them an email.

Edit - If people want their stats, send a PM to Phil Long through http://forum.zensupport.co.uk/
 
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I'm not surprised they've done it really, Zen was attracting lots and lots of leechers... I suspect the reaction won't be too pleasant, although if people aren't happy, they can stick on their current uncapped products :p
 
In theory this should save me a little bit of money if I move over. I've never actually measured usage but there's no way I'm doing 650MB a day even though the connection is in use pretty much 24/7.

Seems like a much fairer way of charging the end user IMO. After all, it's how we bill our webhosting + dedicated customers - 100mbit burst but subject to a transfer allowance.
 
Guess, or your router might tell you, or start snmp monitoring if your router supports it, or install something on your desktop pc such as dumeter :).
 
The cap itself's a bit crap for me - I'm doing an average of about 83.5GB down, with the odd crazy peak - especially when they aren't exposing usage values through the portal (yet). At the glacial rate the portal's advancing, I'm less than optimistic that they'll be there for March either.

Suspect I'll be looking elsewhere, or sticking with home2000.
 
I just had an email back from a techie at Zen saying that in December I transferred 45Gb, and 37Gb in January. I'm surprised as I thought it would be higher.
 
Very low limits for 8 meg in my eyes. Nildram seems better value for money now, even, i hate to say it plusnet too.

A limit of 90 gig for 8 meg I feel would have been perfect.
 
tolien said:
The cap itself's a bit crap for me - I'm doing an average of about 83.5GB down, with the odd crazy peak - especially when they aren't exposing usage values through the portal (yet). At the glacial rate the portal's advancing, I'm less than optimistic that they'll be there for March either.

Suspect I'll be looking elsewhere, or sticking with home2000.
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Look elsewhere?

No-one can support users with as heavy useage as yourself im afraid.

CBC cannot support you.

I would have thought you would have realised this by now.

If you use 83.5gb average, you will have to pay for it. End of story.
 
At least Zen isn't traffic shaping, unlike Plusnet.

Nildram is a better deal if you only want a single IP though (just). I think they should remove the static IP charge - £3.50 is a rip off. They do 50GB peaktime for £25.99 a month, cheaper than Zen and about the same for reliability etc. I've found.
 
yup, nildram is the way forward. Cant believe zen have such low caps on 8 meg though :( nasty. They could also at least limit you down to summit like 64k if you go over the limit, so you dont have to pay extra for the gigs. :(
 
OllyM said:
At least Zen isn't traffic shaping, unlike Plusnet.

Nildram is a better deal if you only want a single IP though (just). I think they should remove the static IP charge - £3.50 is a rip off. They do 50GB peaktime for £25.99 a month, cheaper than Zen and about the same for reliability etc. I've found.
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Why would you want more than a single IP? Sorry bit of a network noob :p As long as you have a router your all good?
 
Dave2150 said:
Look elsewhere?
Click to expand...

Or stay where I am with what I've got.

No-one can support users with as heavy useage as yourself im afraid.
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Hardly heavy, versus your favourite NTL's 75GB monthly level, or Nildram's 50GB peak time limitation.

CBC cannot support you.
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Debatable. If it can't support my 83.5 GB averages (with a fairish - but undefined - chunk during off peak times), then god help us all.

I would have thought you would have realised this by now.
Click to expand...

I'm well aware of the commerical realities of CBC, as well as your propensity for trolling and iffy points-scoring.

If you use 83.5gb average, you will have to pay for it.
Click to expand...

Shock horror. Like Olly says, other than the ludicrous IP charges (and it would appear, upstream limitation), Nildram seem to have come up with a more sensible structure.
 
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