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Zotac Warranty (answers in here)
- Thread starter mrk
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I see it as being...oh no that card isnt in stock now....
You will probably be offered value credit(if they dont stock your card) in the way that you have to spend it in that store...however not a bad thing as in 1-2years down the line its new cards
Actually sounds like a decent warranty
You will probably be offered value credit(if they dont stock your card) in the way that you have to spend it in that store...however not a bad thing as in 1-2years down the line its new cards
Actually sounds like a decent warranty
Caporegime
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yea but try telling that to the retailer in 18 months time...
Hi there
It means you get a refund for the market value of the product.
Why would you be refunded the full amount after you've had x amount of use out of a product? Do you expect to use something for free for nearly 2 years and then get all your money back if it happens to go faulty? The other option is they will replace it with an equal performing product or a product which replaced the one you owned.
Soldato
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Depends on the size of the company your dealing with. I have had a few cards that have died near the end of their warranty and just received a full refund. I'm pretty sure OcUK was one of them however that was a few year ago.
Soldato
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Under Statutory Rights, you may actually get a full refund. Where I worked during my student years (multichannel retailer) some customers were able to get full refunds on items >1 year old.
Caporegime
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hmm thats not a right...thats goodwill from the retailer.
by law the retailer can offer to replace with a product of "equivalent" or better specification... or request it to be repaired, whichever is more viable...
but you are not owed a full refund. and that is after 6 months, not a year! to my knowledge.
by law the retailer can offer to replace with a product of "equivalent" or better specification... or request it to be repaired, whichever is more viable...
but you are not owed a full refund. and that is after 6 months, not a year! to my knowledge.
Soldato
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You can get a refund in some cases...ours was not entirely goodwill, it was their rights (read the whole text of the act) and I have had full refunds of items after 2 years because I could under the act. If you bought an item that you expected to last 10 years and it failed after 2 years then you would be entitled to under the act. Obviously a GPU may not fall into that but I do know of people who have had money back after a while due to the law
Caporegime
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whilst i do not doubt that you have had cash back, i do not recall the law you are drawing on. The retailer has the option of repairing, or replacing as i said above, not refund through obligation.
Soldato
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Sale of Goods Act 1979. We had legal eagles who advised us on it
Anyway like I said for GPUs (and computer components) it's probably not as straightforward! We were selling goods with high life expectancies.
48B Repair or replacement of the goods
(1) If section 48A above applies, the buyer may require the seller—
(a) to repair the goods, or
(b) to replace the goods.
(2) If the buyer requires the seller to repair or replace the goods, the seller must—
(a) repair or, as the case may be, replace the goods within a reasonable time but without causing significant inconvenience to the buyer;
(b) bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).
(3) The buyer must not require the seller to repair or, as the case may be, replace the goods if that remedy is—
(a) impossible, or
(b) disproportionate in comparison to the other of those remedies, or
(c) disproportionate in comparison to an appropriate reduction in the purchase price under paragraph (a), or rescission under paragraph (b), of section 48C(1) below.
(4) One remedy is disproportionate in comparison to the other if the one imposes costs on the seller which, in comparison to those imposed on him by the other, are unreasonable, taking into account—
(a) the value which the goods would have if they conformed to the contract of sale,
(b) the significance of the lack of conformity, and
(c) whether the other remedy could be effected without significant inconvenience to the buyer.
(5) Any question as to what is a reasonable time or significant inconvenience is to be determined by reference to—
(a) the nature of the goods, and
(b) the purpose for which the goods were acquired.
48C Reduction of purchase price or rescission of contract
(1) If section 48A above applies, the buyer may—
(a) require the seller to reduce the purchase price of the goods in question to the buyer by an appropriate amount, or
(b) rescind the contract with regard to those goods,
if the condition in subsection (2) below is satisfied.
(2) The condition is that—
(a) by virtue of section 48B(3) above the buyer may require neither repair nor replacement of the goods; or
(b) the buyer has required the seller to repair or replace the goods, but the seller is in breach of the requirement of section 48B(2)(a) above to do so within a reasonable time and without significant inconvenience to the buyer.
(3) For the purposes of this Part, if the buyer rescinds the contract, any reimbursement to the buyer may be reduced to take account of the use he has had of the goods since they were delivered to him.
It would appear that the refund is up to the seller's discretion.
(1) If section 48A above applies, the buyer may require the seller—
(a) to repair the goods, or
(b) to replace the goods.
(2) If the buyer requires the seller to repair or replace the goods, the seller must—
(a) repair or, as the case may be, replace the goods within a reasonable time but without causing significant inconvenience to the buyer;
(b) bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).
(3) The buyer must not require the seller to repair or, as the case may be, replace the goods if that remedy is—
(a) impossible, or
(b) disproportionate in comparison to the other of those remedies, or
(c) disproportionate in comparison to an appropriate reduction in the purchase price under paragraph (a), or rescission under paragraph (b), of section 48C(1) below.
(4) One remedy is disproportionate in comparison to the other if the one imposes costs on the seller which, in comparison to those imposed on him by the other, are unreasonable, taking into account—
(a) the value which the goods would have if they conformed to the contract of sale,
(b) the significance of the lack of conformity, and
(c) whether the other remedy could be effected without significant inconvenience to the buyer.
(5) Any question as to what is a reasonable time or significant inconvenience is to be determined by reference to—
(a) the nature of the goods, and
(b) the purpose for which the goods were acquired.
48C Reduction of purchase price or rescission of contract
(1) If section 48A above applies, the buyer may—
(a) require the seller to reduce the purchase price of the goods in question to the buyer by an appropriate amount, or
(b) rescind the contract with regard to those goods,
if the condition in subsection (2) below is satisfied.
(2) The condition is that—
(a) by virtue of section 48B(3) above the buyer may require neither repair nor replacement of the goods; or
(b) the buyer has required the seller to repair or replace the goods, but the seller is in breach of the requirement of section 48B(2)(a) above to do so within a reasonable time and without significant inconvenience to the buyer.
(3) For the purposes of this Part, if the buyer rescinds the contract, any reimbursement to the buyer may be reduced to take account of the use he has had of the goods since they were delivered to him.
It would appear that the refund is up to the seller's discretion.
Indeed, i have posted this several times before. The refund is generally reduced by the amount of use the item has recieved. So current market value is about right. You would not be entitled to a refund of the full purchase price. Though if the retailer is especially generous they could do that.
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Caporegime
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Sale of Goods Act 1979. We had legal eagles who advised us on it
.
i'd be on the lookout for a new eagle...
Soldato
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Well we were advised for items which have a long expectancy then if they failed the customer is entitled to a refund.
Anyway, it was only a student job a few years back...
Anyway, it was only a student job a few years back...
Soldato
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Haha, it's okay, it's only the internet! Just we had a little issue with items and we refunded, we were told it was cause of the act! Not that it really mattered to me, it was money for beer!