Zyxel nwa 50 dropout issues

rangor gubbins

rangor gubbins

rangor gubbins

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Joined
5 Aug 2006
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1,080
Location
Kent, UK
A few months ago I installed a new zyxel nwa50ax access point. It's powered by a poe injector.
80% of the time it works fine supplying 2.4 & 5 ghz wifi. However, over the past few weeks I've noticed it's increasingly just stopping broadcasting any wifi. The led light turns blue to indicate no devices are connected and the WiFi isn't visible.
There's also another AP in another location in the house, it's an old Asus rt-n56u, Broadcasting the same wifi ssids. Both APs are using different channels with minimal overlap.
Anyone got any ideas of what could be causing the problem or how to rectify it?
 
Try a different PoE Injector if you have one.
Update to the latest firmware version.
Change patch lead between the router/switch and PoE injector on the data side.
Change patch lead between the router/switch and PoE injector on the power side.


Without researching the user manual, it could be thinking (or actually) losing the internet connectivity, some APs stop broadcasting to prevent the clients getting no internet. It could also be dropping into low power mode, or it could just be an issue with the actual firmware or hardware.


Also you say that both are using different channels with minimal overlap, that worries me, what's your channel config? 2.4GHz should ONLY be 1, 6 or 11 and 5GHz has sufficient channels to ensure no ACI or CCI.
 
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@Hyburnate thanks I'll try to update the firmware and swap cables. I don't have another poe injector.
I've rebooted the AP and it's now broadcasting 2.4 only. The settings for 5ghz look fine but it's not broadcasting it according to my phone. According to the zyxel monitor screen the 5g wifi is being broadcast

RE channels
For 2.4 Asus is using 11 and the zyxel is on 6
For 5, Asus is using 36(38) and the zyxel is set to channel 48/44.
 
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Also just noticed the date and time is way out (June!) and it fails to sync from the default time server or 1.uk.pool.ntp.org
Error message says
CLI number : 1
Error number - 16013
Message = do ntp update has failed.
 
rangor gubbins said:
@Hyburnate thanks I'll try to update the firmware and swap cables. I don't have another poe injector.
I've rebooted the AP and it's now broadcasting 2.4 only. The settings for 5ghz look fine but it's not broadcasting it according to my phone. According to the zyxel monitor screen the 5g wifi is being broadcast

RE channels
For 2.4 Asus is using 11 and the zyxel is on 6
For 5, Asus is using 36(38) and the zyxel is set to channel 48/44.
Click to expand...
Okay no overlap then.

Is the AP configured via DHCP for it's IP settings? Make sure it has suitable DNS servers
 
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