I ordered some goods from online and got them delivered to my work address.
Received confirmation from etailer of my order and they ship everything out that day by Royal Mail so long as you order before 2pm.
The item was in stock.
The confirmation order said I would get another email when it was dispatched.
5 days later I hadnt received an email nor the parcel so emailed the etailer. No reply.
A few days later I emailed them again. The goods are still saying in stock on their website so all should be fine.
I then started a paypal dispute since two weeks had gone by and nothign heard so contacted them via paypal.
No reply so escalated it to a claim via paypal for none delivery.
They have now supplied "proof" to paypal that it was shipped and delivered.
They used Royal Mail Tracked 48 hours, no signature required for delivering it.
The tracking number shows it got delivered to my work address two days after I ordered it.
However, there is no signature as none required, just Royal Mail saying that they delivered it to either my "work address or neighbour"
The etailer or Royal Mail missed my name off the delivery details, it just has my company address. We have 100s of employees and nobody is owning up to having accepted the parcel.
Its worse that it was delivered on a Saturday so the offices are all closed and just the site is open.
So my questions are.
1. When did Royal Mail start doing tracked deliveries with no signature required? I have asked royal mail where exactly they have left it or with who and they are going to make inquiries to see if their driver can remember but surely a signature and name used to serve that purpose?
2. IS Royal Mail Tracked with no signature going to be sufficient proof that they have been delivered so Paypal will side with them?
3. I suspect some scrote took the delivery on the Saturday and kept the parcel when they saw there was no name on it and where it was from. But we have loads of temps working on Saturdays on site and some never come back so I suspect it will be gone for good. Should I be entitled to a replacement/refund since they failed to put my name on it?
4. I had a delivery earlier in the week from Royal Mail and I shouted at the driver for being late and was rude to him. Do you think that affected my parcel delivery later that week?
Received confirmation from etailer of my order and they ship everything out that day by Royal Mail so long as you order before 2pm.
The item was in stock.
The confirmation order said I would get another email when it was dispatched.
5 days later I hadnt received an email nor the parcel so emailed the etailer. No reply.
A few days later I emailed them again. The goods are still saying in stock on their website so all should be fine.
I then started a paypal dispute since two weeks had gone by and nothign heard so contacted them via paypal.
No reply so escalated it to a claim via paypal for none delivery.
They have now supplied "proof" to paypal that it was shipped and delivered.
They used Royal Mail Tracked 48 hours, no signature required for delivering it.
The tracking number shows it got delivered to my work address two days after I ordered it.
However, there is no signature as none required, just Royal Mail saying that they delivered it to either my "work address or neighbour"
The etailer or Royal Mail missed my name off the delivery details, it just has my company address. We have 100s of employees and nobody is owning up to having accepted the parcel.
Its worse that it was delivered on a Saturday so the offices are all closed and just the site is open.
So my questions are.
1. When did Royal Mail start doing tracked deliveries with no signature required? I have asked royal mail where exactly they have left it or with who and they are going to make inquiries to see if their driver can remember but surely a signature and name used to serve that purpose?
2. IS Royal Mail Tracked with no signature going to be sufficient proof that they have been delivered so Paypal will side with them?
3. I suspect some scrote took the delivery on the Saturday and kept the parcel when they saw there was no name on it and where it was from. But we have loads of temps working on Saturdays on site and some never come back so I suspect it will be gone for good. Should I be entitled to a replacement/refund since they failed to put my name on it?
4. I had a delivery earlier in the week from Royal Mail and I shouted at the driver for being late and was rude to him. Do you think that affected my parcel delivery later that week?
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