* The Official Xbox One Thread *

Buffman · 28 Sep 2016 at 21:44

I'm returning my xbox one s to Microsoft (they offer advanced exchange whilst holding £340 of your cash). As the fan seems louder than it should be. Here's hoping I'm not being a pedant and the replacement is better!

Tried to return it at game and they refused saying it makes no noise (I'm calling it bs tho as my Mrs and brother in law both think the fan is knackered). What it teaches me is to never shop at game again!

I have to say the MS support has stepped up a gear since the 360 days

muon · 28 Sep 2016 at 22:49

The Craig said:
I'm returning my xbox one s to Microsoft (they offer advanced exchange whilst holding £340 of your cash). As the fan seems louder than it should be. Here's hoping I'm not being a pedant and the replacement is better!

Tried to return it at game and they refused saying it makes no noise (I'm calling it bs tho as my Mrs and brother in law both think the fan is knackered). What it teaches me is to never shop at game again!

I have to say the MS support has stepped up a gear since the 360 days

Yep.

Only brick and mortar store that will get my money for something new is someone like John Lewis or Argos.

Supermarkets get bad press but their customer service is usually good as well.

ic1male · 28 Sep 2016 at 23:17

beachBOYken said:
Do you guys put your xbox in instant on or power save?

If I had an S model which was silent in instant on mode, I would use that. But because there is a fan in the power supply on the old model, it is noisy enough that it irritates me so I have to do a full shutdown.

beachBOYken · 29 Sep 2016 at 00:07

The fan on my S is starting to ittitate me, it's not super loud but it's annoying in quite scenes watching TV.

Got it from Amazon, would I be best going back to Amazon or Microsoft for an exchange.

It's a shame because without the buzzy clicking sound it would be very silent.

ic1male · 29 Sep 2016 at 01:48

Your contract is with Amazon so back to them. They probably won't even ask any questions and refund your money immediately.

MiskyBoyy · 29 Sep 2016 at 02:03

ic1male said:
Your contract is with Amazon so back to them. They probably won't even ask any questions and refund your money immediately.

What happens if it's 1 of them FIFA bundles and the code has already been used?

Buffman · 29 Sep 2016 at 06:51

ic1male said:
Your contract is with Amazon so back to them. They probably won't even ask any questions and refund your money immediately.

Pretty much this. Amazon is the best online retailer for any returns

beachBOYken · 29 Sep 2016 at 09:52

ic1male said:
Your contract is with Amazon so back to them. They probably won't even ask any questions and refund your money immediately.

I want an exchange really but currently it seems like pot luck if i would get a quite one?

Is it 1 year I would have to be able to take my case back to Amazon for a refund or exchange, I'm thinking of holding on to the console for another week, hopefully then the bad batch (if it is a bad batch) has cleared.

ic1male · 29 Sep 2016 at 10:54

MiskyBoyy said:
What happens if it's 1 of them FIFA bundles and the code has already been used?

Good point. I don't know in that case.

ic1male · 29 Sep 2016 at 10:56

beachBOYken said:
I want an exchange really but currently it seems like pot luck if i would get a quite one?

Is it 1 year I would have to be able to take my case back to Amazon for a refund or exchange, I'm thinking of holding on to the console for another week, hopefully then the bad batch (if it is a bad batch) has cleared.

I think it's only 30 days. It's not a manufacturing fault, the console is working fine. I don't think loud fans count.

beachBOYken · 29 Sep 2016 at 11:37

Well Ive initiated return and Amazon will send me new one tomorrow.

I just hope its better, but I dont hold much hope. Got tot try though!

luckily I have my games on external.

What do I need to do with my old console, is a reset all that is needed?

ic1male · 29 Sep 2016 at 11:40

Yeah, I think there is a setting to initialize the system or something. Wipes the drive and reruns the set up wizard.

beachBOYken · 29 Sep 2016 at 11:48

ic1male said:
Yeah, I think there is a setting to initialize the system or something. Wipes the drive and reruns the set up wizard.

Cheers just found something on MS website, under settings there is a reset button that wipes everything.

bobbyspangles · 29 Sep 2016 at 17:31

So, if I buy 7 Xbox One FIFA 17 bundles, remove the code and return then as being too noisy. I can get my 8th console, which I keep, for free?

beachBOYken · 30 Sep 2016 at 15:30

Hi

Whats the bluray player and general performance like of the older xbox one?

Ive sent my 2nd xbox one S back now due to a loud buzzing fan!

Never had such a problem with consoles before.

Im tempted to get the older version now as its cheap and apparently super silent?

Can someone confirm how quite it is, does the fan kick in at all during movies.

Thanks

Plainsong · 30 Sep 2016 at 15:51

I've got the 1TB Forza console and I can't hear it at all. Never had an issue with console UI performance. Really pleased with it. Had it about a year.

Buffman · 30 Sep 2016 at 15:57

beachBOYken said:
Hi

Whats the bluray player and general performance like of the older xbox one?

Ive sent my 2nd xbox one S back now due to a loud buzzing fan!

Never had such a problem with consoles before.

Im tempted to get the older version now as its cheap and apparently super silent?

Can someone confirm how quite it is, does the fan kick in at all during movies.

Thanks

Both my previous xbox one (normal editions) have been significantly quieter and not noticeable (bar the blu ray/Dvd initially being read)

Im hoping my second console isn't so loud!

MOOGLEYS · 30 Sep 2016 at 16:15

My PSU fan was louder than my old Xbox. The S I have now is noticeable but not loud I cannot hear it from the sofa....

beachBOYken · 30 Sep 2016 at 16:17

tempted to just get the original then.

Just the size of the thing might shock me after having the S model for a week

HeX · 30 Sep 2016 at 16:24

My old version is super quiet, I only know it's on because of the light on the front.

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