DPD Appointed New Couriers for Overclockers UK

[Spie]

DPD appointed new couriers for Overclockers UK.

As part of our commitment to constantly improve customer service I am delighted to announce that with immediate effect DPD are now the official courier of Overclockers UK.

DPD were selected because of their outstanding performance within the computer trade and in particular their reliability of service and enhanced parcel handling resulting in greatly reduced damage claims. I am happy to report that a number of our delivery options have reduced in price and for heavy consignments the reduction is substantial.

All UK and UK Offshore delivery options are now live with DPD International being added this morning.

 

[Spie]

Last October. When DHL were good they were good, but when they were bad ...

I'm confident DPD are the right choice for us and our customers.

 

[Spie]

Here's the full local depot list as promised. There's a few more than I thought.

No: Depot Phone No. Address
10 West London 0208 978 3843
28 Commercial Way
Park Royal
London
NW10 7XF

11 Woodford 0208 498 8643
Unit 1, Woodford T/E
Southend Road
Woodford Green
Essex
IG8 8HF

12 London South 0208 243 3606 Unit 1
Beddington Farm Road
Off Purley Way
Croydon
Surrey
CR0 4XB

13 Kings Cross 0207 391 8646 101 Camley Street
London
NW1 0PF

14 Dartford 01322 625643 Unit 3
20 Kennett Road
Crayford
Kent
DA1 4QN

15 Crawley 01293 893647 Whitworth Road County Oak Way
Crawley
West Sussex
RH11 7SS

16 Chelmsford 01245 232093
Chelmsford2: 01245 232056
Montrose Road
Dukes Park Ind Estate
Chelmsford
Essex
CM2 6TE

18 London Bridge 0207 394 3968
Unit 5
Mandela Way
Southwark
SE1 1SE

19 Isle of Wight 02380 344644 Unit 1, Enterprise Way
Somerton Business Park
Newport Road
Cowes
Isle of Wight

20 Maidstone 01622 714646 Unit C
Riverside Business Park
New Hythe Lane
Larkfield
ME20 6WT

21 Southampton 02380 258646 Unit F
Omega Enterprise Park
Electron Way
Chandlers Ford
Southampton
SO53 4SE

22 Dunstable 01582 470643 Unit 16
Humphreys Road
Woodside Estate
Dunstable
LU5 4TP

23 Reading 01189 232643 Units 1 – 3
Commercial Close
Commercial Road
Reading
RG2 0QS

24 Newbury 01635 812643 Hambridge Lane
Hambridge Road
Newbury
Berks
RG14 5TU

25 Gloucester 01452 727196 Jessop Court
Waterwells Business Prk
Quedgeley
Gloucester
GL2 2AP

26 Leicester 0116 250 1606 28a Centurion Way
Meridian Business Park
Leicester
LE19 1WH

27 Bournemouth 01202 850300
Unit 1 & 2, Arial Park
Uddens Trading Estate
Wimbourne
Dorset
BH21 7NL

28 Geopost Wembley
(Park Royal) 0208 601 7643 Unit 2, Athlon Road
Alperton
Wembley
Middlesex
HA0 1YJ

30 Birmingham 0121 665 3343
Broadwell Works
Birmingham Road
Oldbury
B69 4DA

31 Thetford 01842 855646
10a Burrel Way
Stephenson Ind Est
Thetford
Norfolk
IP24 3RW

32 Rushden 01933 414645 Unit 17, Norris Way
Sanders Lodge Ind Est
Rushden
Northamptonshire
NN10 6BP

33 Peterborough 01733 842643 Empire House
Saville Road
Westwood Ind Estate
Peterborough
PE3 7PR

34 Cardiff 02920 772643 Spring Meadow Ind Park
Mardy Road
Rumney
Cardiff
CF3 2ES

35 Bristol 01179 415605 Units B1/B2
Kingsland Estate
St. Philips Road
Bristol
BS2 0JZ

36 Exeter 01392 449643 Heron Road
Sowton Ind. Estate
Exeter
EX2 7LL

37 Cornwall 01872 574643 Victoria Business Park
Roche
St. Austell
Cornwall
PL26 8LX
38 Swansea 01792 704643 Unit 1, Wyndham Court
Clarion Close
Swansea Enterprise Pk
Swansea
SA6 8QZ

39 Yate
(West Coast Express) 01179 374700
Unit 21
Pucklechurch Ind Estate
Pucklechurch
Bristol
BS16 9QH

40 Manchester 0161 777 4606 Northbank Industrial Est
Bessemer Road
Irlam
Manchester
M44 5BF

41 Nottingham 01159 777646 Unit 8
Centurion Business Ctr
Dabell Avenue
Blenheim Ind Estate
Nottingham
NG6 8WA

42 Leeds 0113 292 5642 Network House
Middleton Grove
Leeds
LS11 5PX

43 Warrington 01925 605646 Unit 20
Stretton Green Ind Est
Langford Way
Appleton
Warrington
WA4 4TQ

44 Abergele 01745 357843 Unit D
Tir Llwyd Ent Park
Kinmel Bay
Clwyd
LL18 5JN

45 Preston 01772 662606 Millennium Road
Millennium City Park
Preston
PR2 5BL

46 Sheffield 01142 572647 Unit 2
Thorncliffe Ind Estate
Brookdale Road
Chapeltown
Sheffield
S35 2PW

48 Stoke 01782 578643 Unit 21/22
Roseville Road
Parkhouse Ind Est West
Newcastle Under Lyme
Staffordshire
ST5 7EF

49 York 01904 476642 Plot 5, Centurion Park
Clifton Moorgate
York
YO30 4RY

50 Glasgow 0141 305 3643 104 Fullarton Drive
Cambuslang
Investment Park
Cambuslang
Glasgow
G32 8FA

51 Edinburgh 0131 335 4043 Unit 23
Cliftonhall Road
Newbridge
Edinburgh
EH27 8PW

52 Aberdeen (Express) 01224 878686 Ocean Trade Centre
Minto Avenue
Altens Industrial Estate
Aberdeen
AB12 3JZ

54 Newcastle 0191 402 5643 Unit 4
Monkton Business Park
Hebburn
South Tyneside
NE31 2JZ

55 Carlisle 01228 829643 Unit 2
Kingstown Ind Estate
Brunthill Road
Carlisle, Cumbria
CA3 0HA

56 Glasgow 2 01698 811235 Unit 3
Tannochside Drive
Uddingston
Glasgow
G71 5PD

71 Dublin 00353 18425122 Unit 53
Airways Ind Estate
Santry
Dublin 17

 

[Spie]

Odin, I am aware of this problem and I assure you I am looking for a Gibraltar solution. We do value your business and will do all we can to rectify the situation.

 

[Spie]

As an interim measure I have reduced the cost of Parcelforce Euro48 service to Gibraltar from £42 to £35 for a 30KG Parcel.

I hope this helps.

 

[Spie]

Couriers make deliveries to delivery addresses. All possible enquiries indicate that DPD are amongst the best in the business at a price customers are prepared to pay.

Depots exist as distribution centres for delivery vans. Nothing more.

Have a look at their Superhub - http://www.youtube.com/watch?v=IEgS3kAENjw

If you won't even give them a try (which after you have made 7 more posts will be free) then I'm sorry I can't help you.

 

[Spie]

Odin. I hear what you are saying and I may have some good news for you.

DPD are already working out to be a massive improvement to our UK business and I'm really glad we made the change.

As you may or may not know DHL International, which you have been using, are a totally seperate division from DHL UK, whose abysmal performance is responsible for this change. We have an accounting issue to resolve with DHL International - a £50K overcharge since October - but as soon as it is, which I hope will be within the next week, we'll be reinstating the DHL International service

 

[Spie]

We haven't used City-Link for nearly 6 months but with DHL 100g was £6.99 and with DPD it is £7. All plus VAT but I can guarantee DPD are in a different league from City-Link or DHL. So far this week we haven't had a loss or any damage. With the above couriers we would get between 5 and 10 per day.

I was offered a next day courier contract at £3 per parcel. Did some research and the service was crap. I'm happy we've chosen the right company. Pay peanuts get monkeys.

 

[Spie]

We ship between 800 and 1500 orders per day.

 

[Spie]

The 2 biggest problems with DHL were an incredible number of damages and failed collections. Apart from that they were OK, but as an overall package they simply didn't make the grade.

 

[Spie]

Dont I already qualify...????

You do indeed. I look forward to receiving your order which will be shipped by our new superior courier free of charge

 

[Spie]

The lack of collections then may attribute to the never arriving on time issues I always seemed to have had.

Pretty much every box I got was damaged. Luckily the stuff inside was ok.

Just had a look at your user profile and realised who you are. Long time no speak LS

 

[Spie]

I'll drop you my new email to your registered forums address

 

[Spie]

Is there any chance this change will see the reintroduction of reduced shipping rates to non-mainland UK for qualifying forum members?

Yes, this is a possibility. I hope to make a decision next week. Thank you for your patience

 

[Spie]

Well looks like im also out. No collections in norfolk or suffolk by the looks of it, I certainly aint going to peterborough or chelmsford to pick up my items.

SPIE - why are us country folk being alienated???? BAD FORM OCUK

I live in Lowestoft in Suffolk, City link had a depo in Ipswich and Norwich, so getting pascels wasn't to bad. From the list of DPD depo's you posted, im stuffed, if that is indeed the full depo list.

I'll have to take my bundles of cash to your competitors.

You don't need to go to your depot to collect because DPD are the most reliable courier I have ever experienced.

Here is some data.

Claims
In the last week we have not had cause to make a single claim for loss or damage with DPD. Not one. With DHL we had to submit claims for a minimum of 10 instances of loss or damage per week. Sometimes this figure rose to 15.

Exceptions
In the last week DPD failed to deliver 0.6% of consignments on time which equates to 6 consignments per 1000 (most of these were the result of customers providing an incorrect postcode). DHL's exception rate was 3.4% which equates to 34 consignments per 1000.

Put simply, the change to DPD has resulted in a vastly more reliable and careful delivery service.

 

[Spie]

Any updates on the situation? Have you considered the possibility of using Fedex to deliver to Gibraltar ?

Odin, thanks for your patience.

We will be re-introducing DHL International, but unfortunately they still need to sort out the overcharge on our account. Big companies don't work at the same speed as OcUK and as a result this is taking longer than I'd hoped. I have just spoken to our Financial Controller and asked her to chase them again this morning.

Fedex are an option but at much higher cost to DHL.

 

[Spie]

So what happens in the event that I miss delivery because im out?

Do they re-attempt delivery the next day free of charge? How many times will they attempt delivery before it goes back to a depo?

All covered here.

For people that are concerned about missing there delivery DPD will drop a card off for you. Card B http://www.dpd.co.uk/shipping/arrange_re-delivery.htm

You have four options available to you :-

1) Upgrade delivery - You can contact DPD and up grade to a premium servive i.e AM service or Saturday service.

2) Change Delivery - You can change the delivery address for your order so it goes to an alternative address.

3) Collect From Depot - As it says you can arrange to collect form your local depot

4) Leave in A Safe Place - As it says you can arrange to have left in your porch, garage or shed or with a neighbour.

Also all DPD drivers are tracked by GPS so if they say they are going to be there they will be.

 

[Spie]

Any further news on this Spie

Sorry but no. Plans for the new premises have taken up most of my time this week. I'll make sure I revist this issue during next week. Thank you for your patience.

 

[Spie]

Don't worry, I'm very aware of our Malta customers. Half price shipping for forum members abroad could be reintroduced if DHL International returns. At the moment we'd be losing money on any orders.

I'm on the case. I hope to have a solution as soon as possible.

 

[Spie]

Sorry for the delay. I can assure you it's all down to DHL.

There is light at the end of the tunnel though. We have a meeting with DHL tomorrow afternoon and hope to have an answer for you later that day.