So my dad has a 2018 Mini with an 8 speed auto. It has around 25k miles and he's had the car for just over a year. The warranty ran out at the end of March unknown to him. The car is financed on PCP.
His car suddenly started having issues engaging gears. It would sometimes rev before the gear would engage then it was a harsh thud, like dropping the clutch on a low rev manual. The issue was mainly in reverse, but when cruising on the motorway, no issues. There is a yellow warning light that says something about the drivetrain. Torque comes up with P0736 Reverse Incorrect Ratio. He took it into BMW because our nearest specialists wouldn't be able to see until a week on Monday, even then they say another 2 weeks if it requires parts.
BMW just called him saying he will need a new gearbox at a cost of £8000!! Understandable, he's very taken back by this. Where does he stand with this? To me, it's ridiculous to expect someone to fork out 8k for a new gearbox for a car that has done 25k miles that was sold from a Mini dealership. I've told him not to go with BMW as dealerships seem to replace, not repair.
Is this just a matter of tough luck and go to an independent specialist to get this sorted?
His car suddenly started having issues engaging gears. It would sometimes rev before the gear would engage then it was a harsh thud, like dropping the clutch on a low rev manual. The issue was mainly in reverse, but when cruising on the motorway, no issues. There is a yellow warning light that says something about the drivetrain. Torque comes up with P0736 Reverse Incorrect Ratio. He took it into BMW because our nearest specialists wouldn't be able to see until a week on Monday, even then they say another 2 weeks if it requires parts.
BMW just called him saying he will need a new gearbox at a cost of £8000!! Understandable, he's very taken back by this. Where does he stand with this? To me, it's ridiculous to expect someone to fork out 8k for a new gearbox for a car that has done 25k miles that was sold from a Mini dealership. I've told him not to go with BMW as dealerships seem to replace, not repair.
Is this just a matter of tough luck and go to an independent specialist to get this sorted?
sometimes they assume in the first hand you have some kind of warranty they can claim the work under as well.
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