Project "Paint it Black"

Cosimo · 19 Jan 2014 at 07:17

Kaapstad said:
Just finishing putting the last waterblock on and I found a problem, see if anyone can spot it

[/QUOTE]

What a graphics beast, amazing! :)

Blame · 19 Jan 2014 at 09:15

looking like a beast!

Screw missing on the bridge?

snips86x · 19 Jan 2014 at 09:56

That is quite a build!

KaRLiToS · 19 Jan 2014 at 18:24

There is an issue with those bridges, it hides the BIOS switch.

Hey Kaapstad, you are using your Quad R9 290x on which monitor? Is it using Display Port output?

Silent_Scone · 19 Jan 2014 at 18:30

Ah, do you need the BIOS switch on water though? Just stick in Uber? And a screw missing possibly? lol. Looks epic though.

whyscotty · 19 Jan 2014 at 19:22

You did set Uber mode?

Kaapstad · 19 Jan 2014 at 22:10

KaRLiToS said:
There is an issue with those bridges, it hides the BIOS switch.

Hey Kaapstad, you are using your Quad R9 290x on which monitor? Is it using Display Port output?

I noticed that with the bridge, it would be a bit awkward if someone wanted to change the setting.

I use DVI DL on a 1600p monitor

whyscotty said:
You did set Uber mode?

My cards have never been run on quiet mode, as soon as I took them out their boxes I switched them to uber mode before installing.

Kaapstad · 21 Jan 2014 at 17:32

Little update

I was on the phone to the shop yesterday morning about the waterblock missing screws and was told that they did not carry spares. They did say I could try contacting EK myself which I did and opened a ticket.

I recently purchased 4 of your waterblocks for my 290Xs

Model EK Water Blocks EK-FC R9-290X - Acetal+Nickel

When I was installing them I found on the last waterblock that 2 of the 3 screws holding the top piece (the part that has the fittings for the inlet/outlet) on were missing.

I have attached a pic to show which screws I mean.

https://imageshack.com/i/5mcbshj

I did mange to find a spare screw from somewhere else but I am not sure it is the right one and I am still one screw short.

Please help.

Thanks

I then got this reply

Dear Customer

Thank you for contacting EK Support.

We are very sorry that the waterblock sent was missing screws.

We understand your disappointment and appreciate your patience for the inconvenience this must have caused you.
There is no question that the product we shipped did not meet the very high standards our customers have come to expect and should continue to demand.

I can promise you that the highest quality standards will be met in the future because protecting our reputation for delivering the best product on the market is a key priority for us.
In our effort to improve the overall quality of our products, could you please find in a box a small paper with QC number on it and send me the number.

Would you be so kind to tell us where were blocks bought (copy of receipt) and please send me picture on [email protected].

Again, I apologize for our mistake and regret any inconvenience caused as a result.

We have already brought in additional staff to expedite the production.

If there is anything else that we can do to minimize your inconvenience in regard to this matter, please don’t hesitate to contact us.

Kind regards Peter Šajn

To which I replied yesterday

Hi Peter

Here is a copy of the original order which I bought from Overclockers UK

Order Number: OCXXXXXXX

Order Date: 24 Oct, 13, 7:47 am

Order was shipped to:
Mr XXXXX XXXXX, XX XXXXXXX Road, Thornhill Estate, Hampshire, XXXXXXX, United Kingdom

Order Status: Dispatched

Hide Orders Products
Please note descriptions are current and may have changed since you ordered, please refer to your invoice for an accurate description.

Product Name

Price

Qty

Line Total

Corsair Obsidian 900D Super Tower Case (CC-9011022-WW) £249.99 1 £249.99
Corsair AX1200i Digital ATX '80 Plus Platinum' Modular Power Supply (CP-9020008-UK) £216.66 1 £216.66
EK Water Blocks EK-FC R9-290X - Acetal+Nickel £74.99 4 £299.96
EK Water Blocks EK-FC Terminal QUAD Semi-Parallel £20.79 1 £20.79
EK Water Blocks EK-FC R9-290X Backplate - Black £18.29 4 £73.16
Arctic Cooling MX-4 Thermal Compound (20g) £16.66 1 £16.66
FREE SHIPPING (DPD Next Day): £0.00
VAT: £175.44
Order Total: £1052.66

The Quality check No.: is 31

My problem is what am I going to do about the missing screws, is there anything you can do to help please.

Thanks

More than 24 hours later I am still waiting for a reply and the comical part is I only want a couple of the correct Allen bolts from them. Poor customer service I think. :mad:

Staffy50 · 21 Jan 2014 at 21:34

Shame about the screw situation, but those cards are looking good.

Kaapstad · 21 Jan 2014 at 23:09

Staffy50 said:
Shame about the screw situation, but those cards are looking good.

Thanks.

inovaex · 22 Jan 2014 at 10:21

Not enough GPU's

Yaayuh! · 23 Jan 2014 at 09:01

Kaapstad said:
Little update

I was on the phone to the shop yesterday morning about the waterblock missing screws and was told that they did not carry spares. They did say I could try contacting EK myself which I did and opened a ticket.

More than 24 hours later I am still waiting for a reply and the comical part is I only want a couple of the correct Allen bolts from them. Poor customer service I think.

Any news yet?

Kaapstad · 23 Jan 2014 at 10:07

Rossi~ said:
Any news yet?

EK have said they will send me the missing screws, so hopefully they won't be too long.

Geeman1979 · 23 Jan 2014 at 10:53

Kaapstad said:
EK have said they will send me the missing screws, so hopefully they won't be too long.

You would have thought they could just fire the screws you're missing straight in the post.

Yaayuh! · 23 Jan 2014 at 15:34

Kaapstad said:
EK have said they will send me the missing screws, so hopefully they won't be too long.

Being sent from Slovenia using the slowest form of courier?

Kaapstad · 23 Jan 2014 at 15:41

Rossi~ said:
Being sent from Slovenia using the slowest form of courier?

Probably

Just had an email telling me they are sending them out today.

Yaayuh! · 29 Jan 2014 at 08:18

Still got a screw loose?

Kaapstad · 29 Jan 2014 at 11:09

Rossi~ said:
Still got a screw loose?

No,

They turned up yesterday.

Finally got some water onto the cards.

Corsair really need to look at the design of the 900D, with no partition for the PSU the wiring looks really bad.

fantasticCG · 29 Jan 2014 at 12:05

Looks excellent m8

How much of a reduction in temps do u get?

Kaapstad · 29 Jan 2014 at 12:24

fantasticCG said:
Looks excellent m8
How much of a reduction in temps do u get?

Thanks.

Idle the GPUs are about 33C and flat out 45C

Even the CPU seems to run cooler without the heat build up from the cards on air.