The Official My Console Died What Should I Do Thread?

Ripper · 5 Apr 2008 at 15:37

Phoned MS today regarding my console. Couldn't really understand the guy that well on the phone but their gonna send me a label apparantly. Will this also come with instructions on what to do next? Do I have to arrange a pickup with UPS or what?

He said to put it in a box as well, I thought they supplied them?

Might have it back in time for GTA 4, might not

sunlitsix · 5 Apr 2008 at 15:55

mine died last week, so i used the online form to save me speaking to one of them

printed the label off, slung the xbox into the box it came in, arranged pickup by UPS and it was picked up same day

and you should get it back before GTA IV is released

Ripper · 6 Apr 2008 at 19:32

Its amazing, I can go for weeks/months without touching the damn thing, yet when its not possible to use it I want to!

The Pat · 6 Apr 2008 at 20:20

Ripper said:
Phoned MS today regarding my console. Couldn't really understand the guy that well on the phone but their gonna send me a label apparantly. Will this also come with instructions on what to do next? Do I have to arrange a pickup with UPS or what?

He said to put it in a box as well, I thought they supplied them?

Might have it back in time for GTA 4, might not

The label thing is rubbish. After I phoned up the next day UPS came and collected it, they do that automatically. You need to put it in a box for them, but don't use your 360 box as then it's obvious what it is.

Ripper · 7 Apr 2008 at 14:37

Well UPS just came and must have waited around 5 seconds for me to answer the door before disapearing lol. They left (what I assume is) a label, I guess they would have taken my 360 now :confused:

Should I just ring them and organise a pickup now or what?

EDIT - Collecting it Wednesday, once I got past the oh-so annoying automated system which wouldn't recognise the phone number I kept saying, it was nice to actually speak to an English person on a helpdesk for once :eek:

digitalwolf · 7 Apr 2008 at 18:52

My 360 I have had since '05 died yesterday.

I have signed up online and requested a repair. It says that MS will send me a box. Is this true? I thought they sent you a label and you had to find your own box to put it in??

Doug · 11 Apr 2008 at 16:56

andi said:
Sent my 360 off Thursday 6th March with 3 red rings. Got it back Wednesday 19th with a new motherboard and DVD drive. So 13 days turnaround, which is alright, just a shame for 6 of those days it was sat in Teleplan's warehouse waiting to be picked up by UPS.

Does seem much quieter now too.

That's reassuring, as it was away for three weeks last time.

That said, if it's not back by the time my copy of GTA4 arrives, I'll be going out and buying a new one!

sunlitsix · 11 Apr 2008 at 17:23

w00t w00t

mine just got dropped back off by UPS, its taken 12 days
they have replaced the motherboard and DVD drive, also thrown in a new faceplate as mine was broke

Ripper · 12 Apr 2008 at 12:34

So they give you an explanation of what went wrong then?

ScarySquirrel · 14 Apr 2008 at 08:53

Wow, my Xbox has only been gone about 8-10 days and it has already been shipped back to me (according to Xbox.com support area)

That is fast

Ripper · 16 Apr 2008 at 18:32

Mine got picked up Wednesday and is now on its way back to me

ScarySquirrel · 21 Apr 2008 at 11:57

I just got mine back (I missed the first 2 deliveries as I was at work) and they have replaced the motherboard and given me a free month of Live Gold

Top work from Microsoft, very impressed!

Ripper · 21 Apr 2008 at 16:08

Hopefully mine will come soon then

Ripper · 22 Apr 2008 at 15:39

Arrived today. Apparantly they've replaced the motherboard, disk drive, power supply and controller ports. Also got a free month of Live.

May as well have given me a new console

Tom84 · 22 Apr 2008 at 23:01

Ok well further to my thread HERE I'm sure I've narrowed the problem down to my PS3's optical port so what do I do to get this sorted?

Ta gents

Tom84 · 24 Apr 2008 at 19:10

^^^ Anyone?

ScarySquirrel · 24 Apr 2008 at 19:29

Ripper said:
Arrived today. Apparantly they've replaced the motherboard, disk drive, power supply and controller ports. Also got a free month of Live.

May as well have given me a new console

Blimey, that sounds like more work than just giving you a new one

They only replaced the motherboard on mine. I got a disc unreadable error last night

I hope that was a one off!!

msmalls74 · 25 Apr 2008 at 01:53

Tom84 said:
Ok well further to my thread HERE I'm sure I've narrowed the problem down to my PS3's optical port so what do I do to get this sorted?

Ta gents

Depends on the age if its in warranty, theres a contact number for Sony in the FAQ's, use the local number rather than the 08 number as it will be cheaper. If oyu have only just got it take it back to the shop you got it from.

Tom84 · 25 Apr 2008 at 19:15

msmalls74 said:
Depends on the age if its in warranty, theres a contact number for Sony in the FAQ's, use the local number rather than the 08 number as it will be cheaper. If oyu have only just got it take it back to the shop you got it from.

Got it at it's launch so over a year ago, out of warranty then I guess :confused:

Squarehed · 7 May 2008 at 21:26

SUPER-gutted. Happily playing along on GTA IV and a crash occurs. Reboot console, get unplayable disc error. All other games = unplayable disc. What've I got to do now? I take it because it isnt giving me a red ring of death, then i'm not entitled to the extended warranty.

Console bought Xmas '06, out of warranty. What to do guys?