Your Backup codes - Important

woppy101 · 23 Oct 2023 at 12:16

is there a way to get more codes? every time i try to use authenticator it tells me there is a problem with the code i have entered

Feek · 23 Oct 2023 at 12:18

woppy101 said:
is there a way to get more codes? every time i try to use authenticator it tells me there is a problem with the code i have entered

Yes, you go into your account, into the backup codes section and you can generate new ones.

If your authenticator isn't generating valid codes, check the time on the computer/phone you're using in case it's out.

jamesy505 · 3 Nov 2023 at 14:53

I changed phones and my OCUK account didnt carry over to the MS authenticator. How do I add it back in, as it asks to scan a QR code or enter a code manually?

Feek · 3 Nov 2023 at 15:00

jamesy505 said:
I changed phones and my OCUK account didnt carry over to the MS authenticator. How do I add it back in, as it asks to scan a QR code or enter a code manually?

You use one of your backup codes, go into the 2FA settings in your account, disable 2FA and then enable it again.

jamesy505 · 12 Nov 2023 at 08:01

Feek said:
You use one of your backup codes, go into the 2FA settings in your account, disable 2FA and then enable it again.

Brilliant, thank you

Feek · 12 Apr 2024 at 15:41

Despite the sodding great notice that gets refreshed from time to time which points to this thread, we still get regular requests from members who have not saved their backup codes. And not only that, many of them have read this thread but still not saved them.

Do yourself a favour, do what we suggest. Take a copy of your backup codes.

Also check your DoB. If you need to recover your account and you can't tell us what your DoB is, you won't be getting your account back.

While you're at it, check your email address as well and make sure it's up to date. The same thing applies. If you can't tell us what it is, you're not getting your account back.

But of course, if you have your backup codes saved, you won't need to recover it

PaulyD · 18 Apr 2024 at 23:01

I agree with Feek. Don't be like me and not save your backup codes and have to email the mods.

Thanks again for getting me back in!

DXP55 · Monday at 13:21

Thank goodness for backup codes - I have spent all morning trying to log on but no go - It was only because I started to look at more things on page that I saw backup code so tried one and I am back in -I am OK with plug & play but trying to works that out was nearly over my head.