My Photobox Print Nightmare!

::: CooliceT :: said:
there isnt any colours that are effected its only the white area's.

and i used there ICC colour profile of there site, that there printers use. so there should not be a problem there.

remember, i had 3 A3 prints, same profile. but all was fine!
all the A2's are messed up, (different printer)
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Maybe I'm misinterpreting your post, but I think you're confused about how colour profiles work.

Just because you have assigned your chosen profile to the image, that doesn't mean that the printer will be able to reproduce it. You still need to proof your image against a suitable ICC profile for that printer (and paper) to ensure that all your colours will be reproduced as intended.

::: CooliceT :: said:
and all the white area's was solarized. so nothing to do with me.
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Are you 100% sure it's white? Anything other than #FFFFFF will require the printer to lay down at least some tint over the paper to produce what you want.

Maybe it's just one of those things and the next run will be fine, but I still think that it's a gamut issue with that Polielettronica printer.
 
SDK^ said:
Seems like the fault is your end then.
Photobox will still re-print your images but YOU need to change the ICC profile embedded in them.

Quoted from photobox.co.uk/quality.html (bottom section)
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There is also a method of soft proofing your images to for our Polieletronica Laserlab, which prints the following sizes; 10"x7", A4, 12"x10", 15"x10", 12"x12", 14"x11", 20"x8", A3, 16"x12", 18"x12", 20"x16", A2 and 30"x20". This should help to give you accurate results on the Polieletronica using the Fuji Crystal Archive paper profiles that are attached to this answer.

You can soft proof your images in the following way:

First, install the profiles on Photoshop. Then, before uploading your images, convert them to the profile and make any required adjustments before saving the new version of the image (save with or without the profile):

1. Open the image in Photoshop and discard any other profile in the image if it has one.

2. Go toView / Proof Setup / Custom.

3. From the drop-down list select the Fuji paper profile.

4. Select 'preserve colour numbers' (this will show the image as it is presently printed).

5. Make the required adjustment so that the on-screen image appears as you want it printed.

6. Save this new version of the image and upload it for printing. Once these new version have uploaded, the prints from them will be a close match to what you see on-screen.
snap1gy2.jpg

thats what they said.... :/


File Attachments
• FujiCA_04_07_06 MATT.icc
• FujiCA_04_07_06_GLOSSY.icm

thats what i did, right under where you just copied that info from.

i used there MATT FUJI icc colour profile. and did what they said.
and yes glitch its just the white colours that are effected (most white parts)

i have sent them the emails anyway, im sure they will tell me.
they have the jpg's with the embeded profile in.

like i said, i used there's and for both A2 and A3. the A3's came out perfect.

i just have to see what they said tomorrow. im sure they will know what it is.
 
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Well, perhaps it's because you embedded Fuji Printer ICC profiles in photos that were being printed on a Polielettronica Printer that caused the problems?

Would make sense seeing as the A3 prints (Printed on the Fuji printers, though they ignore profile info) came out fine.
:confused:
 
got a email this morning...

Hi

Thanks for your email.

I'm not quite sure I understand solarization but I have now place this for a reprint and left this on hold for me to check before I will send this again to you.

Regards

*******

www.photobox.co.uk
Emerging Retailer of the Year - Retail Week Awards 2006

i blocked the name out for privacy.

i was told they was solarized, i guess we see what the problem was shortly.
they will send another email i think.

anyway. hopefully it will be fixed :)
 
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glitch said:
I think someone needs to tell Photobox their instructions are wrong - I seem to recall them doing this before?
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if there instructions are wrong then would probably be that.
i did everything that the help files, printing methods, and everything else that goes with off there site.

i have done printing before, when i was doing freelance, and it varies with different printers on there methods, and settings.

so i tried to make sure it was perfect for them to print easy.

im sure its just a simple mistake.
i think they will re-print again, and check them before sending them out.
 
another email.

i think its getting sorted. they will check before they send it this time for me.
but they could see there was a problem.

hopefully get my final prints this week. looking forward to them :)
email below:::

Hi

Thanks for your email.

Oh my god yes I have just seen the quality, this is unacceptable.

I promise I will reprint this and send you this once these are acceptable.

Regards

******


edit: just recieved another one. hehe
they was told to place on hold before the prints was sent again, so they could check them. but...
hopefully i didnt cause these problems.
they will get back to me regarding it, and i asked to let me know what caused it for future reference.

i get there soon ;)


Hi

Thanks for your email.

I have to apologies now because downstairs they have ignored my saying this order is on hold and can also confirm that this will be taking further tomorrow in a meeting. I can't beleive they have sent out the items to you again.

Please ignore these items if you should receive a next order, I am still working on it and tomorrow I have a meeting with the Quality manager and my manager regarding your images.

I will be contacting you once the corrected prints are being sent out to you.

Regards

*******

www.photobox.co.uk
 
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That is the customer service I would expect from Photobox, they always go the extra mile to help the customer.
 
yeah it made me happy to recieve a reply from them.

and specially the constant contact regarding the problems.
they seem a small company but very good quality and customer service.
which i like better.
 
When I had problems with some prints they were quick to sort them out and credited me for the bad ones. It also good to see that they are human and don't send "robot" emails.
 
just to update...
two more emails.

Hi

Thanks for your email.

Non, please this is not your fault, it is Production who ignored my request.

I have spoken to my manager about this and himself is reprinting your items.

Please forgive me for the trouble and i can guaranty the next print you shall receive will be the good one.

Regards

*******


this was the 2nd one, i had a feeling in the end it was the fuji profile i used, because it didnt effect the A3 prints. i also told them in didnt explain it that well on the site not to use the profile with anything larger than A3, and the A2 prints need to be in sRGB.

didnt help, i was uploading them, and editing them all in there FUJI profile.
i would have liked to re-submit the photo's again in sRGB as them converting the images will effect the output again, and will adjust a lot of the colours and contrast.
so im hopeing there not to far from the originals. :/

but this was there reply.

still very good customer support. and it was nice talking to someone personally.


Hi

Thanks for your email.

We have fixed the problem, when you uploaded your images these were in FUJI upload and we required sRGB profile.

These items are now on there way to you and I would like you to let me know that you are happy with the outcome of these.

I hope this has not effected you to badly on the production and i'm more than sorry that this has happened and can assure you this will never happen again.

Regards

*******

www.photobox.co.uk
 
See, all the commotion over nothing, even re-print them for you free of charge when you used Fuji profiles when they require sRGB. All is well.
 
yep.
im glad i could send them the email's and the pictures of the problem, as i think that helped aswell as asking them about the profiles.

needs to be updated i think on there website in bold or highlights.
i just did a convert on the FUJI profiles, to the sRGB on my screen, and there a lot brighter but should affect to much how i wanted them.

we shall soon see in the prints. and also i hope they send the full 8 that was effected.
as there was one i needed double off.

but im sure they will have no problems as they got the manager to look over the images.
and i did put my emails, very well spoken. ;)
 
So I was right. It was because you used Fuji profiles on a pictures that were going to be printed on a non Fuji machine :p
 
yep.
i guess its, one of those things... you remember the next time you do it ;)

one more email, i'll let them know when i get the others how they turned out.
i think i probably have to order some more soon, as a thank you ;)

Hi

Thanks for your email.

Please do not apologies, it is a easy mistake to make and I am glad we came to find out where the problem was based from.

Should you have any further orders, feel free to contact me before hand only just to make sure the items are suitable to be sent out to you and we won't need to have you receive bad quality items ever again.

I await to hear from you regarding this next lot you shall be receiving.

Regards

*****

www.photobox.co.uk
 
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