I'll start straight away by warning people away from this ISP. They really do suck.
I was with (and technically still am - heh) BE for 12 months on their unlimited usage plan. Getting connected was an absolute pain. They gave a connection date of around 1 month after I'd ordered it. This date came and no connection was made.
Speaking to their call centre staff is like speaking to corpses - Very scripted and completely unable/ unwilling to help, probably due to every other customer phoning up with the same queries. I was hung up on several times when they could not answer questions. This is something they regularly seemed to do (and I am not an angry man on the phone). They really are a cut above in giving a good insight into how to be extremely rude.
We were finally connected 6 weeks AFTER the date they'd given us. They still charged us for usage, though were gracious enough to give a discount (Thanks - how kind!). The speeds advertised were nowhere near what was actually received - "Up to 24 meg" sounds peachy. Anyone in the real world knows you'll never get near this, but when speeds are below 8meg you know something is not right. Responses from Be - "tough." I'd have expected at least 12- 15meg minimum, especially for a city centre location. The router provided by Be was also shoddy and faulty from the start. This was never rectified and no replacement was offered.
The service also went down more times than a hooker at an army base. It was dreadful. Granted, you would receive an e-mail apologising for the "unplanned outage" but that was as far as you got. Calls to ask for refunds for those times were met with "use the 56k dial up service from Be in the meantime".... firstly I no longer own a dial up modem, secondly it was not free dial up - yup they charge you to use an outdated connection when they've messed up the main connection! Great customer service.
Cancelation - I leave the UK in the next two weeks for the next few years. Be require three months notice to cancel a connection or you can pay a £50 fee to have the little switch turned off instantly. I am no longer at the property in question and have not been since July. I tried to cancel the connection a few months prior to July. The operator promptly hung up on me. Funnily enough they have no record of this call. I then phoned in July and was told I would have to give another three months notice or pay the £50. They have this on record. I got angry at this point and yet again they hung up. They did not cancel the connection. I've since had two further e-bills. They now are refusing point blank to cancel the connection until these two bills are paid (for times I have not even been at the property).
I've politely told them to go **** themselves, wished them all the best and good luck tracking me down in an undisclosed foreign country.
Take this as a warning - they are one big joke.
I was with (and technically still am - heh) BE for 12 months on their unlimited usage plan. Getting connected was an absolute pain. They gave a connection date of around 1 month after I'd ordered it. This date came and no connection was made.
Speaking to their call centre staff is like speaking to corpses - Very scripted and completely unable/ unwilling to help, probably due to every other customer phoning up with the same queries. I was hung up on several times when they could not answer questions. This is something they regularly seemed to do (and I am not an angry man on the phone). They really are a cut above in giving a good insight into how to be extremely rude.
We were finally connected 6 weeks AFTER the date they'd given us. They still charged us for usage, though were gracious enough to give a discount (Thanks - how kind!). The speeds advertised were nowhere near what was actually received - "Up to 24 meg" sounds peachy. Anyone in the real world knows you'll never get near this, but when speeds are below 8meg you know something is not right. Responses from Be - "tough." I'd have expected at least 12- 15meg minimum, especially for a city centre location. The router provided by Be was also shoddy and faulty from the start. This was never rectified and no replacement was offered.
The service also went down more times than a hooker at an army base. It was dreadful. Granted, you would receive an e-mail apologising for the "unplanned outage" but that was as far as you got. Calls to ask for refunds for those times were met with "use the 56k dial up service from Be in the meantime".... firstly I no longer own a dial up modem, secondly it was not free dial up - yup they charge you to use an outdated connection when they've messed up the main connection! Great customer service.
Cancelation - I leave the UK in the next two weeks for the next few years. Be require three months notice to cancel a connection or you can pay a £50 fee to have the little switch turned off instantly. I am no longer at the property in question and have not been since July. I tried to cancel the connection a few months prior to July. The operator promptly hung up on me. Funnily enough they have no record of this call. I then phoned in July and was told I would have to give another three months notice or pay the £50. They have this on record. I got angry at this point and yet again they hung up. They did not cancel the connection. I've since had two further e-bills. They now are refusing point blank to cancel the connection until these two bills are paid (for times I have not even been at the property).
I've politely told them to go **** themselves, wished them all the best and good luck tracking me down in an undisclosed foreign country.
Take this as a warning - they are one big joke.
