EBAY ******** !! - Help with sellers fees

salami1212 · 11 Sep 2007 at 17:43

omg, seriously. I sold a few expensive things on ebay, which the people never paid for so I had really high sellers fees. I clicked "reverse final value fee" on every single item so it was clearly an accident. it made the payment £115 instead of £20 which it should have been. SO i was like im not gonna pay this. Just had a call from ebay and some moody ass woman saying its £138 and I have to pay it within 7 days otherwise further action will be taken.. I explained to them and they just said "contact ebay" and i explained that they just send the same stupid automated email back. its not there problem apparently!! So what shall i do before i get some ******** round to take away my tv or something worth something! IM So angry!!

V4NT0M · 11 Sep 2007 at 17:47

If the sellers fees show as credited on the dispute console then they should not be in your bill... If they are, and ebay are not wanting to fix this for you then you need to take some action...

You can either pay it and then file a small claim, or... Probably something else legal which I don't know about.

salami1212 · 11 Sep 2007 at 17:49

Skyfall said:
If the sellers fees show as credited on the dispute console then they should not be in your bill... If they are, and ebay are not wanting to fix this for you then you need to take some action...

You can either pay it and then file a small claim, or... Probably something else legal which I don't know about.

its totally blocked, I cant even check that! has anyone got a number I can call

Felix Da Housecat · 11 Sep 2007 at 17:55

If they were sold but the buyer didn't pay then file a "Unpaid Item Dispute"

most of the time you can only submit of of these 7 days after your listing finished.

salami1212 · 11 Sep 2007 at 17:57

Felix LaPoubelle said:
If they were sold but the buyer didn't pay then file a "Unpaid Item Dispute"

most of the time you can only submit of of these 7 days after your listing finished.

i know, this was months ago.. I did all that, but clicked "reverse final value fee credit" which adds the fees back onto your account! now they threatening me to pay it..

fail at the internets · 11 Sep 2007 at 18:17

Ebay have been harrasing me for months for £20. They won't do nothing though, just keep sending emails.

I also had people not pay for items i was selling, so i have decided not to pay ebay the seller's fee's.

salami1212 · 11 Sep 2007 at 18:20

Hornchurch said:
Ebay have been harrasing me for months for £20. They won't do nothing though, just keep sending emails.

I also had people not pay for items i was selling, so i have decided not to pay ebay the seller's fee's.

they just called me.. saying i have to pay within 7 days or "further action will be taken"..

anyone got any help! seriously. i dont have the money to pay it. and im not having some bailiff coming into my house

Tute · 11 Sep 2007 at 18:22

They won't do anything anyway, probably harass you by mail for a couple of months or send someone round. But they can't come into your house anyway.

Don't pay Ebay. They're the biggest load of idiots going and if you just pay up nothing will ever get done about their utter incompetence.

salami1212 · 11 Sep 2007 at 18:32

Tute said:
They won't do anything anyway, probably harass you by mail for a couple of months or send someone round. But they can't come into your house anyway.

Don't pay Ebay. They're the biggest load of idiots going and if you just pay up nothing will ever get done about their utter incompetence.

how do you know this?

Tute · 11 Sep 2007 at 18:35

salami1212 said:
how do you know this?

Search the forums. I'm sure there are threads just about this, or about what Gaypal do when the scammers reverse a transaction (same company).

They can't do much by law anyway, pretty sure they'd have to go through the courts in order to gain legal access to your house.

salami1212 · 11 Sep 2007 at 18:59

**** ebay, never using that peice of **** ever again

fail at the internets · 11 Sep 2007 at 19:00

I'm never going to use it for selling again, i only buy from there now.

Lord-Jaffa · 28 Sep 2007 at 16:38

Yeah i had them claiming i owed them £118 odd in sellers fees, just loged on to my account and changed my address/email and never heard from them again, refuse to pay for auctions people had not paid for or tried to scam me.

Just avoid ebay now totally, not worth the hassle

basmic · 28 Sep 2007 at 16:42

Ask them for a copy of your CCA.

stoofa · 28 Sep 2007 at 18:13

The only people who end up with fees at EBay that they don't actually owe are....oh I just give up.
The system works well - you put item up for sale, you are charged.
Item sells, final fee is added to your fees - job done.
Person doesn't pay you, decide what you want to do - if you decide to raise non-payment issue you do so.
1 week later you get fees refunded, so you can sell the item again or use the Second shance offer.

It is all so easy, but no, there are those people who can't understand, won't bother reading through the FAQ before they begin (much to clever to have to read instructions) and suddenly they legitimately owe money.
Then, to make maters worse we read sob stories and we're supposed to feel sorry for them when there are many thousands, hundreds of thousands of people who regularly use the site without a single problem.

twistedheat · 28 Sep 2007 at 18:20

stoofa said:
The only people who end up with fees at EBay that they don't actually owe are....oh I just give up.
The system works well - you put item up for sale, you are charged.
Item sells, final fee is added to your fees - job done.
Person doesn't pay you, decide what you want to do - if you decide to raise non-payment issue you do so.
1 week later you get fees refunded, so you can sell the item again or use the Second shance offer.

It is all so easy, but no, there are those people who can't understand, won't bother reading through the FAQ before they begin (much to clever to have to read instructions) and suddenly they legitimately owe money.
Then, to make maters worse we read sob stories and we're supposed to feel sorry for them when there are many thousands, hundreds of thousands of people who regularly use the site without a single problem.

Actually, my account was once banned for selling "counterfeit software" (it was actually legit, and the buyer was trying to scam me) and access to my account was blocked. So after I was forced by Paypal to give a refund to the scammer (who "returned" an empty package), I could not claim my Final Value Fees back either due to not being able to access my account.

All in all, I lost £7 odd pound in listing/final value fees, my expensive software and my eBay account. So it's not always as cut and paste as you may think.

Tute · 28 Sep 2007 at 18:21

stoofa said:
The only people who end up with fees at EBay that they don't actually owe are....oh I just give up.
The system works well - you put item up for sale, you are charged.
Item sells, final fee is added to your fees - job done.
Person doesn't pay you, decide what you want to do - if you decide to raise non-payment issue you do so.
1 week later you get fees refunded, so you can sell the item again or use the Second shance offer.

It is all so easy, but no, there are those people who can't understand, won't bother reading through the FAQ before they begin (much to clever to have to read instructions) and suddenly they legitimately owe money.
Then, to make maters worse we read sob stories and we're supposed to feel sorry for them when there are many thousands, hundreds of thousands of people who regularly use the site without a single problem.

What bothers me is that Ebay totally refuse to help when they stand to lose money.

Mistake or not, if Ebay aren't entitled to it, they shouldn't be badgering people for it if they're not going to listen to the other side of the story.

BallisticJack · 29 Sep 2007 at 08:12

stoofa said:
The only people who end up with fees at EBay that they don't actually owe are....oh I just give up.
The system works well - you put item up for sale, you are charged.
Item sells, final fee is added to your fees - job done.
Person doesn't pay you, decide what you want to do - if you decide to raise non-payment issue you do so.
1 week later you get fees refunded, so you can sell the item again or use the Second shance offer.

I've always found Ebay's Customer Service a joke. The number of times I've asked questions of them and got the same standard response despite telling them I'd already received the standard response. Pah!

That being said never had a problem with being out-of-pocket for fees because of non-payers due to the system they put in place as described above.