Stupid ANSWERS tech support give you...

To be fair a lot of tech support people are just following a script of destiny. Since most aren't that technically minded they cling on to that script and have you double check stuff so many times that reality bends 180 degrees, and what you were checking reverses itself and become the cause of your problem. Meaning it can easily be fixed and you'll be on your way.

Amazing but true.
 
titchard said:
Me: "The IBISEmail seems to be down, it either says connection error, or mostly it just times out - is there a problem with the email or is it just me?"
Techie: "Oh, what it is is that your clock on your computer isn't the same time as the clock on the email server, so that's what it means when it 'Times out' - check your clock!"
Me: *Phone Down*
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LMFAO
 
When I was using BT, I rang the woman up for the MAC code and she swore blind to me that "You don't have broadband, you're using dialup!" so it went back and forth but she kept saying to me "I'm not disputing you have broadband, but you don't".

I eventually asked her (she was english) to transfer me to someone else, once I was speaking to an indian guy he gave me the code in like 2 minutes.

I remember standing beside a tech guy from a previous job when he was on a call and all I heard was "Is your computer plugged in" and then he hung up :D
 
A member of my family was on the phone to the support line on of their ISP. After a while of not being able to sort it the "tech" guy suggested they unplug their phone and plug it in again... which they did :rolleyes:
 
I 100% guarantee that the most stupid questions and answers come from the customers, not the technicians. It never ceases to amaze me how stupid people can be.

About a week ago I asked a customer for her version number (It was 13.02.30.0144) and she read out, "Thirteen Point Zero Two Thirtieth of the first forty four".

I kid you not she said that. Spanner.
 
SGCWill said:
When I was using BT, I rang the woman up for the MAC code and she swore blind to me that "You don't have broadband, you're using dialup!" so it went back and forth but she kept saying to me "I'm not disputing you have broadband, but you don't".

I eventually asked her (she was english) to transfer me to someone else, once I was speaking to an indian guy he gave me the code in like 2 minutes.

I remember standing beside a tech guy from a previous job when he was on a call and all I heard was "Is your computer plugged in" and then he hung up :D
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see the problem there is not with the colour of the skin, but with the gender. female doesn;t even know the difference between a network port and a usb port.
be it a bloke regardless of the colour he sorted the problem out. :D
 
This happens about once a year with NTL/Virgin but for 7 years it isn't bad going -

Hello, I'm just reporting a fault because I've got no digital TV or Broadband.
Can you reboot your computer please?
No, I've just told you, my digital TV isn't working either
But you will have to reboot your PC
I'm not booting it because my TV isn't working so that means the faults outside my house somewhere and my neighbours haven't got it either

This goes on and on until I put the phone down and ring again and hopefully on the 3rd call I get someone who knows what I'm on about.
 
DAVEM said:
Rang Virigin Media the other day to report I had no TV or Broadband.

"Can you confirm your modem is not plugged into a router"

"Yes"

"Are you sure Mr ******"

"Yes I'm sat in front of it"

"Can you double check"

"I'm looking at it and the Ethernet cable from the modem is plugged directly in to my NIC"

"So the cable from your modem is going into your computer"

"Yes thats right"

"I see, please wait"

.....


ARGHHHHHH!!!!!!!!

Davem
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You'd be suprised though the amount of people who say something is or isn't plugged in only for them to be wrong.

Had a guy phone my old work asking why his speakers weren't working, first question I asked was if they were plugged in and he said yep so I went through loads of different options and computer settings with him to try and fix it. When it still didn't work I said I'd call him back whilst I phoned Creative to get their advice. They were stumped too so I called the guy back and turns out they weren't plugged in!!! :mad:
 
Me: Just had my tablet back from repair for the 4th time, and the digitizer is still not working correctly.
Acer support: yes we replaced the digitizer again and it passed all tests.
Me: well this 5th one is still not working, surely it must be something else interfering with it?
Acer support: send it in again and we will replace the digitizer.
Me: I want a replacement product, or at least new boards inside the unit. you obviously can't identify the same fault which I am getting each time and with independant witnesses / video evidence (fault was with the tablet functions, so was recordable)
Acer support: Your digitizer must be faulty, please send in your unit for repair.
Me: you just told me it was working fine?
Acer support: we will replace the digitizer.

I can't express how angry I am right now, especially as this has been going on for 2.5 years with the same fault.

If anyone else has had problems with Acer support regarding repairs I'd love to hear your stories too as I've been passed on to trading standards to get this sorted.
 
Tried that, as it is a "repairable fault" they said they can only repair, and will only replace when the cost is less than the price of the repair. If I had a second laptop I could have used, I would have constantly turned it around.
 
cheesyface said:
A member of my family was on the phone to the support line on of their ISP. After a while of not being able to sort it the "tech" guy suggested they unplug their phone and plug it in again... which they did :rolleyes:
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Lol, clever guy :D
 
Sonea Fifer said:
Eh?

Care to elaborate?
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Energy saving light bulbs have certainly interfered with 2 different branded VM boxes we've had... didn't realise it affected Sky too. When we turn our lights on, it can change the channels on the VM box, or worse, mess up the remote so we can't change channel or turn volume up/down.

Something to do with radio waves off the bulbs, sounded like BS when the engineer first mentioned it but it's definitely the lights that cause the trouble!
 
Steeps said:
Tried that, as it is a "repairable fault" they said they can only repair, and will only replace when the cost is less than the price of the repair. If I had a second laptop I could have used, I would have constantly turned it around.
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Why don't you try writing a letter to someone important?

To have constant problems with the same component for 2.5 years is not really on. In your position I would tell them get it sorted or I go elsewhere. If it is a worthwhile company they will jump through hoops. If not, you're well shot of them.
 
DAVEM said:
Rang Virigin Media the other day to report I had no TV or Broadband.

"Can you confirm your modem is not plugged into a router"

"Yes"

"Are you sure Mr ******"

"Yes I'm sat in front of it"

"Can you double check"

"I'm looking at it and the Ethernet cable from the modem is plugged directly in to my NIC"

"So the cable from your modem is going into your computer"

"Yes thats right"

"I see, please wait"

.....


ARGHHHHHH!!!!!!!!

Davem
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I get that often and it does my nut in.

It's quite blatant when someone explains the problem, it does give you some sort of indication of their knowledge when describing the fault.

For example, when I used to be on BT broadband donkey years ago and I was put through to an Indian call centre and IIRC it was an issue for my router and they asked me unscrew my wall socket :rolleyes:

Nildram on the other hand, were spot on when I once called them.
 
I'm sure I've posted this before, but a few months ago our internet wouldn't come back up for more than 30s after some scheduled maintenance. I called Virgin Media tech support, and explained that my connection had been up and down since about 10pm, and I'd found out from their website that there was maintenance in my area, which expected to continually cut out any broadband connections until it was complete, and it was due to finish about 6 hours before I called.

The first person I spoke to told me that there was no maintenance in my area, and went through the usual "is your modem plugged in, restart everything" etc. After about 20 mins, they decided that the problem was an issue with the antivirus I'd been running for 3 years, on the pc I'd had connected to my telewest modem for 3 years, and I should try different AV software.
My boyfriend called back, and got another Indian just reading a script, who told him the same thing. Eventually, we got someone with an English accent, who sorted the problem in under 5 minutes by changing the frequency of our modem.
 
I walked in on a conversation between an IT manager, a Payroll Manager and a girl technician, with years of experience, who was telling them how you cannot format a floppy drive using NT on their new PC's.

I showed her how to do it later on but she'd "only ever used 95" and wasn't sure :p
 
A timeout in this case is where a piece of software gives up [times out] and gives you an error message.

The tech guy just picked up on the word timeout and either took the ****/didn't know any better.

Although you are right, incorrect system time can cause problems with some software, such as MSN.
 
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