I can't believe I missed this thread. On calling customer services a few days ago, I was appaled when what sounded like a teenage mother of six who frequented the local councel amenmity site in search of furnishings for her terraced council estate house, had the cheek to ask me in a very rude and unprofessional manner, what exactly the reason for my call was.
I finally got through to human who greeted me with "Hello mate, 'ows you today?"
I sorted the issue and finished the call. It then hit me that Orange seem to be on a slippery slope to Commonsville, probably led by graduates from a no name polytechnical college who have barely scraped a pass in their marketing 'diploma'. This angered me. I have been with Orange for almost 8 years now and they have always been excellent, a cut above the rest as far as customer service is concerned. They always insisted on being professional, courteous and respectful to their customers. This has been less evident in recent times.
Anyway, I called up again and got through to customer services. I expressed my displeasure at the new so called 'chummy' voice and was told in no uncertain terms that it wouldn't be changing any time soon as Orange want to appeal to a "wider market". I told the lady (I use the term loosely) representative that appealing to "wide" and obtuse people was exactly what my problem was. I don't want to be talked to like your cronie at a public house, I deal with them on a strictly professioanl level. I don't care how their day has been and I'm damn sure they don't care about how mine was. When I call I want to get to the point and get it resolved in a quick, efficient, professional and polite manner. I don't want to be asked "Are you for down t'pub t'nite mate?"
Apparently, my points were taken on board and that was the end of the call. Orange were the last truly professional and respectable mobile telecommunications provider left and I fear that if they continue down this slippery slope, there will no longer be any decent providers to migrate to and I'll just have to accept this atrocity.
I'm not a happy camper
