Phone is dead but broadband is ok

SkeeterUK

SkeeterUK

SkeeterUK

Soldato
Joined
24 Oct 2005
Posts
16,496
Location
North East
About 12:10pm today the phone gave off 1 ring and then went dead. I thought maybe the phone or the adslfilter but i tryed with another phone in master socket (no adslfilter used) and tryed again with original phone i normally use, both dead as a doormat as in no dial tone.

But broadband seems to be working or at least kinda, it disconects now and again.

I tryed reporting a fault to bt but when i went to the track faults there was no record of it. And i duno what to do now. Im not very well at the mo and the nearest public phone is a half a mile away or somit and dont wana have to go if i can help it plus no change anyhow for phone calls.

So any ideas what i should do.
 
Dont know neighbours well enough and as i said not that well so dont fancy going out. Is there a live help thing for bt instead of the report a fault thing.

I could click get a bt engineer visit but im worried if i do and they come and the phone "magically" seems to work when he arrives i will be lumbered with £££ for nowt.
 
Good old BT. After 43odd years I think my Grandparents have moved away from them after countless problems with the internet. Im about 1/2 Mile from the exchange and my rate was around 3mb a second. After a repair / work on the exchange it dropped to 1mb, and they swore it was always this. From 500/600kbs to nothing over 80 even with flash get. After around 6calls to get DC'd from the network I finally got through to someone who had half a brain and got DC'd well put in my notice basically. The net finally got cut off today (posting from work)

Since I put in my notice the speed dropped again to about 10kbs and DC'd me every 40mins or so for 10mins. Im not ringing BT again since I always seem to get Gupta who dont know left from his right. I am writing to the head office in Britan with all records of calls etc, and advise them of further action being taken unless something is sorted out.
 
Check your router.

My dad screwed my network up a few weeks ago when I was out because the internet was rather slow (as I was downloading something).

Despite being completely computer illiterate, he decided to try to fix the problem. He pulled the power cable out and put it back it and did some other things to try and make it work.

And then the phone stopped working.

Turns out he had put the cable that goes from the phone line to the router into one of the ethernet ports on the back of the router.

Apparently the router doesn't like to talk to the internet in that manner.
 
Happened at my house like 2/3 months ago.

Internet was still working, Sky and everything, but the phones where dead. My Dad rang up BT from his mobile and they said that some one would be there in a bit because they where changing the wire or something on the telephone pole. No one seem to come and do anything then we just got a phone call off BT like 4 hours later saying its was fixing. :confused:
 
Tbh I'd just kick back and download some pron, safe in the knowledge you're not going to get disturbed by some Indian guy called "Dave" trying to flog you Sky or something :p
 
SkeeterPSA said:
About 12:10pm today the phone gave off 1 ring and then went dead. I thought maybe the phone or the adslfilter but i tryed with another phone in master socket (no adslfilter used) and tryed again with original phone i normally use, both dead as a doormat as in no dial tone.

But broadband seems to be working or at least kinda, it disconects now and again.

I tryed reporting a fault to bt but when i went to the track faults there was no record of it. And i duno what to do now. Im not very well at the mo and the nearest public phone is a half a mile away or somit and dont wana have to go if i can help it plus no change anyhow for phone calls.

So any ideas what i should do.
Click to expand...

Oh man we had the same thing at the start of last month. Took us nearly 4 weeks to get it fixed. They said there was a problem at the exchange with our line shorting. We could have basically Internet or the phone til they fixed it.

We told them not to cut the internet under any circumstances. We had mobiles and could live without the landline.

Next day phone on, no internet.

When they eventually fixed it, I was capped on 2meg instead of my usual 7meg. After loads more calls they told us that was all my line could handle.

After another week of battles talking to various indians to get to a manager we are back to normal.

One evenning my wife was on the phone for 2 1/2 hours trying to straighten them out.

Good luck getting them to fix it.
 
Had the same problem but although broadband was working, the speed had dropped from 12mb to 2mb so check on your router page to see if that's the case. As for the phone line, we were told to plug a normal analogue corded phone into the socket to test it. This didn't work and speaking to them on the phone was useless!!!! In the end logged a support fault through their website & in 12 hours it was all fixed :)

https://www2.bt.com/btPortal/applic....internal.portlet.event&s_cid=con_FURL_faults

Click check your line, put phone number in and follow the instructions, then log a call. These calls by pass 1st line support so it should get dealt with.
 
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Tryed logging support fault but it doesnt seem to complete for some reason only thing u can do futher is at bottom says arrange a visit but if they come and say its my fault (it aint) i aint paying up to 300 quid when i cant even afford a phone call right now.

The broadband is on and its reduced from 3000 sync to 300kbps :( So as u can imagine its dog slow. :(
 
SkeeterPSA said:
Tryed logging support fault but it doesnt seem to complete for some reason only thing u can do futher is at bottom says arrange a visit but if they come and say its my fault (it aint) i aint paying up to 300 quid when i cant even afford a phone call right now.

The broadband is on and its reduced from 3000 sync to 300kbps :( So as u can imagine its dog slow. :(
Click to expand...

Yep that's identical to my problem, if you send me

Telephone number

Your name

Alternative contact number

Email address

Then I will log it for you.

Email is in trust if you wish to do so.
 
We had the same problem and when logged BT tested the line to find 'no problem' therefore they wanted some ridiculous fee for coming to check it out. It took some 'persuasion' from my dad logging it for us/phoning bt for them to retest the line and then come out (within two days :) ) to fix the line which had apparently shorted out or something.
 
Managed to get the damn thing reported at last, i tryed once more to report it, and at the end it said the usual (probably in ** home) but click on the engineer visit and click yes i agree but didnt set any dates etc just to see if they would file it this time. Got email seconds later (thinking hmm money here to be had) lol so hopefully they will sort it now with any luck. They better not bloomin say my nets always been 60 line attenuation and all im getting is 300kbps speed. When normally its 53 line att and 2700-3000kbps sync.

Hmm status updated just now, there gona actually send a engineer on the 22nd. :( I will be gutted if 5 mins before he arrives it works again for some reason. It may be a short (where would this happen in the master socket?) or it could be a repair at some pole somewhere. I wish they had a page to let ppl know if theres a phone line problem somewhere in the area.

@ Simmz

Thanks for offer but seems its gona get sorted on the 22nd now.
 
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Random_23 said:
Good old BT. After 43odd years I think my Grandparents have moved away from them after countless problems with the internet. Im about 1/2 Mile from the exchange and my rate was around 3mb a second. After a repair / work on the exchange it dropped to 1mb, and they swore it was always this. From 500/600kbs to nothing over 80 even with flash get. After around 6calls to get DC'd from the network I finally got through to someone who had half a brain and got DC'd well put in my notice basically. The net finally got cut off today (posting from work)

Since I put in my notice the speed dropped again to about 10kbs and DC'd me every 40mins or so for 10mins. Im not ringing BT again since I always seem to get Gupta who dont know left from his right. I am writing to the head office in Britan with all records of calls etc, and advise them of further action being taken unless something is sorted out.
Click to expand...

Living next to the exchange means nowt unfortunately. The nearest cab could be miles away, and km's of wire between the exchange to the cab, and the cab to your granps house.
 
RuMp3l4$k1n said:
We had the same problem and when logged BT tested the line to find 'no problem' therefore they wanted some ridiculous fee for coming to check it out. It took some 'persuasion' from my dad logging it for us/phoning bt for them to retest the line and then come out (within two days :) ) to fix the line which had apparently shorted out or something.
Click to expand...

Yep shorting line thats the excuse they gave me.
 
help page

Rectified Loop. This is a one way loop usually caused by damp in the circuit. Mostly this is an internal fault in your house, but not always. You will recognise the symptoms as when someone rings your number, your phone will only ring once then cut off.
Click to expand...

Sounds like what happened it did ring once and then when i went to pick up see who it was with 1471 it was dead.
 
Seems bt have changed the date from 22nd oct to today and said will try to reach to me by 6pm so i expect its a pm bookin they did so i dont have to worry about them coming like 10am yeah???

Also is the openreach engineer the one i need cos it sounds like a broadband type engineer when i thought they would send a voice engineer (if thats what their called).

Where would a "short" have happened, in my master socket or the exchange or on the telegraph poles? As just woundering where it could be, and some of you said u had somit like a short before, did u find out where it was and did they need to come in to ** home when the engineer came?
 
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