What time of day do BT get out of bed to activate a line?

SiD the Turtle · 7 Nov 2007 at 18:40

So it's half six and I'm still waiting for BT to migrate me from Eclipse to Be Unlimited. What time is the window they might make this change, or did Mr BT engineer not bother to get out of bed?

Carter · 7 Nov 2007 at 19:07

in my experience, twice, [not Be] it happened in the early hours, 6am ish or earlier.

SiD the Turtle · 7 Nov 2007 at 23:01

11pm and nothing. Nice.

pdw8 · 7 Nov 2007 at 23:10

How are you expecting to know when its being done? Have you setup the new details on your router and connected it up?

SiD the Turtle · 7 Nov 2007 at 23:12

pdw8 said:
How are you expecting to know when its being done? Have you setup the new details on your router and connected it up?

I'm migrating, so in theory my Eclipse connection will die, I can plug in the BeBox and then connect to Be.

pdw8 · 7 Nov 2007 at 23:15

Do you get any line sync on the bebox?

SiD the Turtle · 7 Nov 2007 at 23:23

pdw8 said:
Do you get any line sync on the bebox?

If I plug it in it syncs at the speeds I'm currently getting with Eclipse, and sits there trying to contact Be, but can't because lazy BT haven't bothered to switch things over yet.

Tony Williams · 7 Nov 2007 at 23:27

Did you get an ETA date on this? Chances are the wonderful guys at B.T. are still hungover from the previous night ... best giving the other side of the world a call.

SiD the Turtle · 8 Nov 2007 at 07:05

Just as I was posting a rant at 11:30 last night my connection cut out. I'm now on Be at a cool... 2Mb.

I wonder if ADSL 2 has a training period?

dun · 8 Nov 2007 at 13:20

Apparently it does with Be. Have a look at the forums in your members area.

Tony Williams · 8 Nov 2007 at 14:54

Um, give it some more time it should get a little better in the following days, first time I connected I got about the same as I do now.

If it's like this still in a weeks time goto the BeSpeed (I think) seciton on thier forums and post your stats, they'll help you.

SiD the Turtle · 8 Nov 2007 at 20:13

Yup I've stuck them up there and been pointed at some articles. Basically my attenuation is 60dB :eek:

so I need to work out what is causing that first.

Carter · 8 Nov 2007 at 20:28

Attenuation is roughly based on the actual physical length of the line between you and the exchange. Factor into that maybe some aluminium instead of copper, dodgy joints.. But overall it looks like you have a long line.

SiD the Turtle · 8 Nov 2007 at 20:46

Carter said:
Attenuation is roughly based on the actual physical length of the line between you and the exchange. Factor into that maybe some aluminium instead of copper, dodgy joints.. But overall it looks like you have a long line.

1.7km as the crow flies.

Phemo · 8 Nov 2007 at 20:50

SiD the Turtle said:
1.7km as the crow flies.

Yeah but your line could still take a messed up route to your house. What sync rate did you get with Eclipse?

Carter · 8 Nov 2007 at 20:54

SiD the Turtle said:
1.7km as the crow flies.

I'm 1.2KM as the crow flies, actual line length is 3.34KM.

SiD the Turtle · 8 Nov 2007 at 21:55

Phemo said:
Yeah but your line could still take a messed up route to your house. What sync rate did you get with Eclipse?

True. With Eclipse I got about 1.8/.04. After cleaning up the line by disconnecting the pointless wires and getting rid of some un-needed extensions I've brought the SnR right down to 6dB but it hasn't made any difference to the attenuation. Speeds are up to 3.3/09 though.

Carter · 8 Nov 2007 at 21:57

You can't change your attenuation, unless you move house

SiD the Turtle · 8 Nov 2007 at 22:08

Carter said:
You can't change your attenuation, unless you move house

*Packs bags*