Virgin media bill

[-K-]

Hiya mates. I need an advice here. I have been paying my virgin bill every month without fail. I even have proof of it.

But this month, the bill I was sent showed that I owe them 55 quids. Which I have no idea where it comes from. I called them, and the customer representative had the cheek to say that the bill was from June 2007. Funnily enough, I looked at my bank statement and there is money being taken out to pay virgin media.

So, what I want to know is, what if virgin media won't budge even if I show them the proof that I have been paying my bill every month?

 

[dsb]

show them the proof.

 

[platypus]

Tell them you've got the proof, and you'll be taking it to the Office of Fair Trading unless they refund you the money they've stolen.

 

[R.O.S.S.I]

Bear in mind Virgin can sometimes have 2 DD set up, one for internet and one for phone, wouldnt surprise me if you have TV to have a 3rd. We have had 2 DD's for VM phone and internet. Check that out first i'd say.

 

[coolpunkskater]

for some reason they invoice you for tv and phone and then send another bill for BB

so thats where the problem might be but if u send them proff then theres not a lot they can do

 

[MeatLoaf]

for some reason they invoice you for tv and phone and then send another bill for BB

so thats where the problem might be but if u send them proff then theres not a lot they can do

They got me on this as well.

Set up 2 DDs and i cancelled one thinking it was a mistake.

3 months later after paying the bills that came in my broadband got cut off. When i rang up they said i hadnt paid for 3 months hence the disconnection

I had to pay more to get it put back on but i went back to all the documents i was sent and nowhere does it state that you get billed seperatly for braodband

After some major complaining i cancelled the tv and phone so now i just pay for the broadband.

 

[Werewolf]

for some reason they invoice you for tv and phone and then send another bill for BB

so thats where the problem might be but if u send them proff then theres not a lot they can do

IIRC that's a legacy from the old billing systems.
Something to do with the way NTL/BY acquired other small cable companies over the years, and added services meant they ended up with multiple billing systems, something they're trying to (finally) sort out now by moving everything over to a single system (I think they are doing it one region at a time).

I would definately ring up and point out that according to your bank statements they've been taking the money out, and tell them how much has been going out.

 

[coolpunkskater]

Yea am all fine now one bill for all 3 things i have with them but a few months back it was 2 bills

I got a refund thou on 1 month outa 3 as they said they emailed me my bill and i moaned for about 30mins said am leaving to move to sky and BooM there my best friend

 

[NiccoLau]

Bear in mind Virgin can sometimes have 2 DD set up, one for internet and one for phone, wouldnt surprise me if you have TV to have a 3rd. We have had 2 DD's for VM phone and internet. Check that out first i'd say.

All these while, we have been paying everything on 1 bill statement. And out of the blue, they claimed that we did not pay up £55, which is ridiculous. They started being abit rude on the phone saying (we will not activate the internet for you) and we started saying, 'we will switch our ISP then.' and they go quiet and starts to be polite. WTF?
And the worst of all, they kept movig my call to another representative (about 4 times) and they asked me for my a/c number and everything AGAIN. If you can't solve the problem, move your crap straight to the experience ones where they can handle it.

Now, they said they will send us a form to fill in by post and we gotta show them the proof and fill in the form so they can check their investigation.

Also, they asked me to pay for the Outstanding balance first (We paid first) so we can use the internet and will investigate the problem and give us a conclusion after they have investigated it.



PS: Im OP's RL brother.

 

[coolpunkskater]

And the worst of all, they kept movig my call to another representative (about 4 times) and they asked me for my a/c number and everything AGAIN. If you can't solve the problem, move your crap straight to the experience ones where they can handle it.

I've had this many many times and had many many call centres to get help outs ntl tell them at the start of the call that your recording this convo
works for me

I did this saying "By law I must inform you that i am recording this convo becasue this comp lies and am building a case agasit them"

works for me