Virgin Meadias call centre.

Jon Frost

Jon Frost

Jon Frost

Permabanned
Joined
9 Apr 2006
Posts
1,608
Hello :).

I phoned Virgin media to get a replcement remote sent to me, due to the volume buttons falling out (after 3 years of use.)

The Indian lady on the phone said to me:

"We can not send you out a new remote, due to there being physical damage."

"okay, well the buttons have suddenly popped back onto the remote and now it doesnt work, it now has no physical damage!"

"ok sir, we'll get one in the post to you ASAP."

Bloodly madness. Just thought I'd share :D

J
 
Had trouble with them recently. They cut off our internet after we didn't pay our bills which is fair enough - but it would have been nice to have had the bills in the first place...

To make matters worse they had no record of us having the internet too despite having it for a year and a half.
 
Indian call centres make me depressed. In fact I was so depressed the other day I called the Samaritans only to get their call centre in Pakistan.

I couldn't make out much of what they said but when I mentioned I felt suicidal they got all excited and asked me if I could fly a plane.
 
When we had the V+ box installed here and the other box pop upstairs the guy who came here gave us a new remote and it had the new Virgin Media logo on it aswell which was nice :D, reason we needed a new one is a rottweiller chewed the old one up so it was'nt working to well hehe, he said he has loads of them in the van and did'nt cost us anything
 
Cybermyk said:
Indian call centres make me depressed. In fact I was so depressed the other day I called the Samaritans only to get their call centre in Pakistan.

I couldn't make out much of what they said but when I mentioned I felt suicidal they got all excited and asked me if I could fly a plane.
Click to expand...

:D
 
they are only programmed to say whats on the screen in front of them :D just like their tech support if it ain't on the crib sheet they can't help you.

doggo
 
That's still 8x slower than 20 megabyte though ;)

I've had decent experiences with VM call centres, but I wouldn't exactly want to call them for something going wrong.
 
Cybermyk said:
Indian call centres make me depressed. In fact I was so depressed the other day I called the Samaritans only to get their call centre in Pakistan.

I couldn't make out much of what they said but when I mentioned I felt suicidal they got all excited and asked me if I could fly a plane.
Click to expand...

:D:D:D:D
 
They sent me one for nothing. I described to them how it was annoying me so i snapped it in half. They still sent me one.

Oh, and LOL Cybermyk!
 
Cybermyk said:
Indian call centres make me depressed. In fact I was so depressed the other day I called the Samaritans only to get their call centre in Pakistan.

I couldn't make out much of what they said but when I mentioned I felt suicidal they got all excited and asked me if I could fly a plane.
Click to expand...


Hahaa... i lawled :D
 
I just phone business customer support and get what I want :p

On the rare occasion I have to phone them that is.
 
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Theres a decent chance you actually got through to my work. For being just outside of glasgow, and not meaning to cause offence, but there are some amount of asian people working in there. I dont work for virgin, but we get a lot of people assuming they had got through to india and hung up and redialled, when it was just an indian bloke working about 3 feet away from me.
 
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myx has the top intenret package and has done since ntl first started me spending 6 months complaining about speeds and them making it brilliant and us getting it cut off to go to bt, but they never turned it off

over 5 years of free cable internet and everytime the top service is upgraded so is hers lol
 
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