Dodgy microwave.. my rights?

  • Thread starter Thread starter Deleted member 651465
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Deleted member 651465

Deleted member 651465

Hey all,

Bought a Microwave Oven from that orange high street electrical store in February 2007. It's one of those oven, grill and microwave combi things..

Anyway, it went pop after 10 months of use (just before Christmas last year) so I called up to have it repaired under the 1 year warranty on the 20th of December 2007.

First engineer came around on the 22nd of December 2007 to look at it, and decided that it needed a spare part.. DESPITE not opening the microwave to look inside.

Today a different engineer called back with said part to "fix" the problem, and to be honest it seemed like he couldn't wait to get out of the door. To add insult to injury he didn't wear shoe protectors and he didn't leave me any paperwork... but he asked me to tell the office that he did; if they rung :rolleyes:

I was not able to check the item while he was here because he simply did a runner before I could plug it in and I was left to try it when I came home from work.

Long story short... I tried it, and it wouldn't work.

I rung up customer services and explained that it was a joke that a £200 appliance would fail to last a measily 12 months, and I requested a refund on the grounds that I had given them 2 chances to fix the problem, and they have gone unanswered.

What rights do I have regarding getting my money back?

Surely this is covered under the "Sale of Goods Act" ?
 
If they have failed, ring up Trading Standards. If they agree you are entitles to a refund (which I personally believe you are) they will give you a big paragraph to read down, which will Layuth Smakuth.
 
EVH said:
Hey all,

Bought a Microwave Oven from that orange high street electrical store in February 2007. It's one of those oven, grill and microwave combi things..

Anyway, it went pop after 10 months of use (just before Christmas last year) so I called up to have it repaired under the 1 year warranty on the 20th of December 2007.

First engineer came around on the 22nd of December 2007 to look at it, and decided that it needed a spare part.. DESPITE not opening the microwave to look inside.

Today a different engineer called back with said part to "fix" the problem, and to be honest it seemed like he couldn't wait to get out of the door. To add insult to injury he didn't wear shoe protectors and he didn't leave me any paperwork... but he asked me to tell the office that he did; if they rung :rolleyes:

I was not able to check the item while he was here because he simply did a runner before I could plug it in and I was left to try it when I came home from work.

Long story short... I tried it, and it wouldn't work.

I rung up customer services and explained that it was a joke that a £200 appliance would fail to last a measily 12 months, and I requested a refund on the grounds that I had given them 2 chances to fix the problem, and they have gone unanswered.

What rights do I have regarding getting my money back?

Surely this is covered under the "Sale of Goods Act" ?
Click to expand...

yep, i'm fairly sure that at the least, they owe you a new microwave oven.
 
Do they live electircals?

If so.

Ring up the number at the top of your receipt. Explain the situation, get the guy/gal to get information up on the system to prove you rasied it before warranty ran out. Tell them you want to take it in store, they will ring ahead while your on the phone, explain to the helpdesk whats going on. Then you will be put through and arrange from there.

I know its a pain but at least this way it gets taken in by them and you wont get it back until its fixed / you get a refund. Just the way we work im afraid :(

Assuming it is feasible to take it back :)
 
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As far as I am aware, a refund is not available unless at the retailers discretion within the 12 months, however if it breaks down within this time and is reported then they will fix it after the 12th month also. Where I used to work, if it broke down within 28 days of it being fixed then we issued a replacement unit!
 
allllec said:
Do they live electircals?

If so.

Ring up the number at the top of your receipt. Explain the situation, get the guy/gal to get information up on the system to prove you rasied it before warranty ran out. Tell them you want to take it in store, they will ring ahead while your on the phone, explain to the helpdesk whats going on. Then you will be put through and arrange from there.

I know its a pain but at least this way it gets taken in by them and you wont get it back until its fixed / you get a refund. Just the way we work im afraid :(

Assuming it is feasible to take it back :)
Click to expand...

It is that place you speak of.

I rung up last night an enquired as to how many times it would take before they offered me a replacement and the girl on the phone said "We'll keep taking it back until it's fixed" :rolleyes:

I've now asked for them to make arrangements for me to take it to my local store.
 
Its a pretty urine-poor system. But once we have it it'll be bubble wrapped up and shipped to whoever made it. It will take some time but the store won't get it back until its fixed or a new one (for you) is delivered.

What happens is you take the microwave to the store, hand it over help desk. They fill out paper work.

Wait anywhere from 1-4weeks for phone call saying its arrived back or whatever and go collect it again.


Almost feel tempted to apologize but its their fault - pile of steaming poo if you ask me :)

(but better than that "other" store (think indian food))
 
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