Still Waiting For The DFI's
- Thread starter Final8y
- Start date
DFI have a very large following of dedicated and experienced users in the Uk. One thing i can guarentee will anger them and sway there buying descision is if the RMA's end up having to be posted abroad again. Unless the RMA's are dealt with at a UK base, or by OC/UK directly, i for one will not buy one in the uk. In fact, in any other area of commerce this dos'nt happen. Can you imagine buying a Toyota and having to send it back to Japan (at your own cost) for a warranty claim. Trading standards would be jumping all over it.
So will trading standards be jumping all over say Corsair as we have to return stuff to the USA?
See here....
Soldato
- Joined
- 18 Oct 2002
- Posts
- 6,672
I had a S939 DFI too and it was the best motherboard I've ever owned. Go figure!
I'm after the DFI Infinity P35 Blood Iron if you're going to stock it cheaper than elsewhere.
If they are not, they damn well should be. Uk consumer law is very clear on faulty goods. Just because we buy from e-tailers dos'nt alter the law. E-tailers are in no position to pick and choose which parts of consumer law they will obey, and which not. If the goods are faulty, it is up to the e-tailer or retailer to replace the goods or provide a refund, and it is the buyers descision which of those two alternatives to accept.
which is exactly why DFI will not be bought back until we are totally happy with the whole deal from purchase price to warranty terms..
We will never refuse to handle the RMA if it is within the first year, however the speed of the RMA handling service that we offer often depends on the arrangement we have with the supplier/manufacturer. The better terms I get the faster the RMA process should, god forbid, your board becomes faulty.
At OcUK we have been working very hard in the last year or so to improve our RMA service and much of this is down to us demanding better RMA support from the manufacturers, this is the reason that we stopped selling XFX and the reason that they were eventually bought back.
We will never refuse to handle the RMA if it is within the first year, however the speed of the RMA handling service that we offer often depends on the arrangement we have with the supplier/manufacturer. The better terms I get the faster the RMA process should, god forbid, your board becomes faulty.
At OcUK we have been working very hard in the last year or so to improve our RMA service and much of this is down to us demanding better RMA support from the manufacturers, this is the reason that we stopped selling XFX and the reason that they were eventually bought back.
Thanks for trying.
Would it be possible to apply the same pressure to the likes of say Corsair?
There maybe other, but I know it's pricey sending say a PSU to Corsair.
Sadly I've just had to buy my DFI board from a competitor as my Q6600 should arrive next week. Still though, hopefully DFI will return to ocUK. I can't wait to spend days on end fiddling in the BIOS, breaking it and having to start again. lol.
I've been running this DFI s939 Lanparty motherboard for a good while now and it's fantastic. So hopefully the new LanParty P35-T2R that replaces it will live up to it's reputation.
I've been running this DFI s939 Lanparty motherboard for a good while now and it's fantastic. So hopefully the new LanParty P35-T2R that replaces it will live up to it's reputation.
I've been running this DFI s939 Lanparty motherboard for a good while now and it's fantastic. So hopefully the new LanParty P35-T2R that replaces it will live up to it's reputation.
In my opinion, it betters the Ultra-D by a long way. It's even more bullet proof. You won't be dissapointed
I'm looking to upgrade to C2Q/C2D (Wolfdale) in the coming month(s), and after my last ~18 months with my s939 LANParty UT CFX3200 mobo, I would always choose DFI if I had to make a decision on personal experience alone.
So yeah, I'd love to see some DFI at OcUK if they'll comply with a decent national RMA policy.
Never had a DFI product fail on me but it'd be nice to know that if the worst was to happen, that I wouldn't have to ship the faulty part and be out of pocket/motherbaord.
~Banjo
So yeah, I'd love to see some DFI at OcUK if they'll comply with a decent national RMA policy.
Never had a DFI product fail on me but it'd be nice to know that if the worst was to happen, that I wouldn't have to ship the faulty part and be out of pocket/motherbaord.
~Banjo
Gentlemen:
I would like to take this opportunity to point out that this only represents 1 point of view. It is important to remember that large numbers of people actually do prefer to deal directly with the factory on matters of support and RMA. This allows for quicker turn-around time and in general more thorough support. I know these things because I am the person who has sat behind most of the RMAs sent directly to DFI for service over the years. I would categorize the vast majority of RMA experiences as positive. Nothing is perfect however and some people do not like dealing with the factory. All in all thou those people only represent a small minority. It is therefore respectfully asked that you do not presume to speak for everyone. There is a silent majority out there that are quite happy with the way things have been handled.
That said I think we can all rest assured that Scotti and his team will work out the best deal to represent OcUK customer interests. I have been in the MB support business for the long time and have seen all sorts of dubious distributors trying to make a fast buck over the backs of customers. OcUK most certainly does not fall under this category.
-DFI Support Europe.
Welcome to the forums Bulldog72, thank you for the information.
I too have a LANPARTY UT nF4 Ultra-D and quite simply it's a fantastic piece of kit coupled with great support on the DFI Europe forums, I would have zero fear in buying another DFI product regardless of where the RMA is going to but just as above this is my take on the subject.
I'm looking to upgrade with OcUK and DFI, is there any chance you could help OcUK/Scotti and DFI come to an agreement?
I too have a LANPARTY UT nF4 Ultra-D and quite simply it's a fantastic piece of kit coupled with great support on the DFI Europe forums, I would have zero fear in buying another DFI product regardless of where the RMA is going to but just as above this is my take on the subject.
I'm looking to upgrade with OcUK and DFI, is there any chance you could help OcUK/Scotti and DFI come to an agreement?
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Like Scotti said earlier. He still needs to work out the details of the deal to his satisfaction before anything is implemented. I wouldn't want to get into the whos, hows, whens, wheres, whys, and whats to much. Suffice to say that the relationship between DFI and OcUK was never in any rough water. It was rather that it just became dormant for the last year or so. This is just a rekindling of the flame if you will.
.If it's under a year old then send it back to the retailer. If it's over a year old then the question you have to ask yourself is is it cheaper to ship it to the US or buy a new one? It is still generally significantly cheaper to ship it to the US, so...
If you buy a DFI from a UK retailer then they are legally obliged to take it back under 12 months old (and ScottiB has already said OcUK would do so) so what we are really talking about here is response times between OcUK and DFI.
Remember - under UK law, the moment you deal directly with the manufacturer, you lose all your rights to go back to the retailer. You should always RMA to the retailer in the first 12 months.
I personally have decided that as the x48's are due soonish I wont be going the DFI route but with the Rampage formula route, Though I would like to say that the above quote was breath of fresh air when it comes to buying online.
A company this is prepared to sacrifice a few sales in the interest of ensuring quality of service to the customer. Also I am actually impressed that OcUK havnt jumped on the intel pre-order bandwagon to secure orders but would appear to be certainly one of the first in the UK to actually ship them when they are actually availible.