Exactly the same thing happened to me mate... I've stopped using them now though coz I know exactly the same thing is going to happen again. The usb ports are roughly where I get up from out my chair when moving away from my computer.
Best to go through the support form on their website if you haven't already. You'll get a response within a few days, with any parts usually coming from Yanksville within a week or two.
They've been great with missing P180 bits, the front connectors on my old P160 and an ailing fan on a (still in use) Super Lanboy.
Wow... they have already replied asking me for my shipping address.. They are going to send them out right away... This is excellent service... I'm soo glad I bought a Antec case
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