Well, here goes.
I bought a VW Golf GT TDi about a month ago from the garage, with 6 months warrenty, when I got the car home I found a few bits wrong that needed sorted.
1) Juddering when pulling away in 1st/2nd.
and a few other bits.
Anyway I took the car back and had it repaired under warrenty, they fitted a new flywheel, clutch and bearings which resolved the juddering.
Only thing is they managed to break something which has now made the car go into "Limp mode", there is no turbo and there is a flatspot at about 3000 revs. I took it back to have that looked at, and they recon that it was a broken vacuum pipe. I said please sort it. They took the car back and sorted it, when I had the car back I was expecting to all be fine. So i drove home "Still no turbo!!" i took it back and they failed to tell me that the pipe had not been replaced but had tried to be "fixed".
That was 2 weeks ago, they said that a replacement pipe will be ordered, and I have been waiting 2 weeks for that, every day I phoned up and each time I phoned up I got the response "part is on order, should be here tomorrow". On the 5th day i phoned up only to get the response "I need to know the chassis number" which i gave them. on the 2nd week i phoned back up to get the response "the part is on back order with VW, so its currently un-available, we cannot give you a date of arrival".
This really ticked me off. The thing is everytime this bloke has said he will ring me straight back, which has been about 15-20 times, he never has. Iv always had to phone him..is he taking the ****?
I bought a VW Golf GT TDi about a month ago from the garage, with 6 months warrenty, when I got the car home I found a few bits wrong that needed sorted.
1) Juddering when pulling away in 1st/2nd.
and a few other bits.
Anyway I took the car back and had it repaired under warrenty, they fitted a new flywheel, clutch and bearings which resolved the juddering.
Only thing is they managed to break something which has now made the car go into "Limp mode", there is no turbo and there is a flatspot at about 3000 revs. I took it back to have that looked at, and they recon that it was a broken vacuum pipe. I said please sort it. They took the car back and sorted it, when I had the car back I was expecting to all be fine. So i drove home "Still no turbo!!" i took it back and they failed to tell me that the pipe had not been replaced but had tried to be "fixed".
That was 2 weeks ago, they said that a replacement pipe will be ordered, and I have been waiting 2 weeks for that, every day I phoned up and each time I phoned up I got the response "part is on order, should be here tomorrow". On the 5th day i phoned up only to get the response "I need to know the chassis number" which i gave them. on the 2nd week i phoned back up to get the response "the part is on back order with VW, so its currently un-available, we cannot give you a date of arrival".
This really ticked me off. The thing is everytime this bloke has said he will ring me straight back, which has been about 15-20 times, he never has. Iv always had to phone him..is he taking the ****?
