I applied for a Natwest Adapt Card (Solo) probably about 6 weeks ago. It was a really long process but I finally got my card, account number etc. I had to hand a letter into the Natwest branch to activate my account and they'll send me a pin. I did this nearly 2 weeks ago and I still haven't received word from Natwest or my pin. Does anyone else have a Natwest card? How long did it take for them to send the pin? Should it really be taking this long?
Natwest Adapt Card
- Thread starter iKettles
- Start date
When I worked for Natwest, the 0800 number on the back of the card used to go through to a line that would have access to tell you if the card had been actived and when. That might not be the case any more though, because I left over a year ago.
For a new card, if its status is "active" then a PIN has been produced and sent out to you, and there's a system that gives the date of the last status change. In my experience, you should have a PIN within 5 working days of activation.
Did you get the card from the branch or was it delivered to your home? It's possible the PIN has been sent to your branch and they've just not told you. The best thing to do is give the bank a call to find out what is going on, but if they're still using the same systems as a year ago, they won't be able to tell you anything until after 8am.
For a new card, if its status is "active" then a PIN has been produced and sent out to you, and there's a system that gives the date of the last status change. In my experience, you should have a PIN within 5 working days of activation.
Did you get the card from the branch or was it delivered to your home? It's possible the PIN has been sent to your branch and they've just not told you. The best thing to do is give the bank a call to find out what is going on, but if they're still using the same systems as a year ago, they won't be able to tell you anything until after 8am.
Soldato
- Joined
- 21 Jul 2004
- Posts
- 6,360
- Location
- Harrow, UK
You can always call Natwest Actionline now on 02088044892 as they are open 24/7 
You can always call Natwest Actionline now on 02088044892 as they are open 24/7
It's very unlikely they'll be able to do anything other than tell him to call tomorrow, because the system that will tell them if the card is active goes down between 8pm and 8am.
Soldato
- Joined
- 21 Jul 2004
- Posts
- 6,360
- Location
- Harrow, UK
They should be able to tell him when the PIN was sent out etc shouldn't they? Sort of defeats the point of a 24/7 customer service when they can't help for 12 hours of the day.
I know online banking goes down from 02:00 till 03:00 and that is when it updates all the transactions...
They can do most stuff, but the system I know would 100% give an answer goes down, it's a different one that updates transactions which used to drive me nuts on night shift
.I generally avoid telling people to speak to Natwest customer services unless I know they can definately help, because they are really hit or miss.
Got through to the action line and it didn't have any details on my account probably because I'm not set up for telephone banking. Got through to someone in customer service (UK call centers <3) and they told me I should go into my branch as it takes 10 working days to get set up for telephone banking.