The additional 12.5% grat charge is one of the reasons I would never set foot in the place (unless someone else was silly enough to pay it for me)
As was just stated, I doubt very much the charge goes to the service staff. So its simply another way to make a bit more off the customer. And as well as that, what happens if the service isn't particularly good ? If you complain do they waiver the extra ( I don't think so......) - or does Mr arrogant himself come out of the Kitchen and swear at you before booting you out and taking your money ?
There's a reason some of his other venues have gone into receivership, and after speking to some people who have been to his restaurents, they really aren't worth the extra - but thats their opinion & one I would listen too - as I don't fancy spending £200, £300 or even £400 that some of them have spent (for 2 people) on a mediocre meal out - I work too hard for my monies
But, I suppose people have the right to spend their hard earned money on what they want - I just wouldn't do it myself, and then be forced to pay extra for service. If service is good - I tip a realistic amount - the staff deserve it more than the owner does.
And I wouldn't spend that amount in a restaurent like that either - when I can spend £150 for two people (with drinks) in a Teppanyaki restaurent ( getting 5 courses ) and get my own table, with my own chef cooking the stuff in front of me for 2 hours (while he puts on a show & doesn't disappear back into the kitchen to re-heat some fancy dish he created earlier)