You think Virgin Media is bad?

Senture

Senture

Senture

Associate
Joined
1 May 2007
Posts
2,354
Location
London
Well here's what BT have done to my line. These stats are after 5 hours of the router being opperational.

I'm with Be, but it is BT's fault, not Be's

wtf.jpg
 
Yep, even BT know it is. The fault was submitted on Tuesday morning but developed on Monday night. No fix yet and my internet is as stable as a drug adict (as you can see!)
 
Harsh, as much as people knock VM they have been flawless in providing me with 20mbs net connection for the last 6 months. Kudos to optical fibre really :D
 
Same here VM have been superb & I've been with them for years now, Although they had a different name or two back then. The I.P's friends have is complete crap & i Always recommend VM.
 
I just left VM (well 26th April) due to £18 for 2mb....they would not do a deal so I left! It was on £10 then bang £18.

So looks like Be or Sky

Next door has BT Homehub and its been better than my Virgin over the year in that he gets better speed for less Money and his pings are lower in the same game , same server as me.
 
Download DMT tool and lower you SNR may get a bit more speed until the line is fixed :)


Did they say what’s wrong with the line?


Got both being on Be* for a year now and they are best ISP I’ve being with, got Virgin 20Mb cable last week and this has being a solid so far :D
 
I've had something similar with my line except that for 2 weeks my down speeds were less then 2mb and my up was at 64k. As the phone line had a dial tone and calls could be made BT refused to accept it as a line fault. Eventually the line sort of recovered, am at 4mb down and 448 up now but the line still goes up and down in terms of the line attentuation figures, they just randomly get worse. So far BT have been out 3 times and each time they stated no fault and that my modem is to blame but I've tried changing the modem, modem cable, filter and even the handset that's connected to the line but nothing makes a diff. Looks like it's something I'll just have to live with :(
 
Moved to G-mail so porting over from my NTLworld Email. Thats the second time I asked for a Deal. I'm thinking if they dont want my Money stuff them, already on and a light user and cant offer anything to keep me.

I'm even thinking about spending just under £100 on Netgear and putting it on Be £18 a month over Virgin.
 
YoungBlood said:
Did they bill you for this?
Click to expand...

No idea, the lines a business line so no doubt the company will get billed. What makes it even worse is that the line after working fine from Monday has now started to drop yet again so it looks like the fault or whatever it is may be back.
 
I'm with VM, and dispute a little trouble getting my account to 20M
(Ordered 20M, they gave me 4M, then had to keep calling until I got through to a tech that actually new what he was talking about and didn't fob me off with 'It's a distance Dependant service sir'... errrrm :P )

After this was sorted, I have been downloading at 2.5MB/s. Which rocks, because 2.5MB/s is the theoretical max for a 20Mb/s line, which means they actually must give you OVER 20Mb/s so that after the ~20% TCP overhead you actually still have 20Mb/s of usable bandwidth :)

There isn't any other competitor to VM in my opinion, my journeys into ADSL/SDSL were awful!

//TrX
 
fothsn said:
Download DMT tool and lower you SNR may get a bit more speed until the line is fixed :)


Did they say what’s wrong with the line?


Got both being on Be* for a year now and they are best ISP I’ve being with, got Virgin 20Mb cable last week and this has being a solid so far :D
Click to expand...

They haven't said that there is a specific fault on the line, rather there is a fault in BT's network. Speed isn't the issue, its the instability. In excess of 1300 drop outs in a few hours. Sync speed is all over the place aswell, that was the slowest sync but my fastest was just below 15mb down 1.3mb up.

It takes Vista about 15 seconds to realise there's a gateway present before it will let me to the outside world, before I can even load up a page, the line drops again. Now and again it will remain stable for up to 5 mins then drops again.

I payed £175 to move my services (phone and internet) over to the new property a couple of weeks ago, looks like I'm going to have to spend close to another £200 changing to cable because this is really starting to **** me off.

Not to mention I have no way of contacting BT unless I'm at work, ******* mobile refuses to top up :mad:
 
Ouch doesn’t sound too good sorry :( Not much you can do really then until BT gets their act together, which knowing them can take a while!
 
Senture said:
They haven't said that there is a specific fault on the line, rather there is a fault in BT's network. Speed isn't the issue, its the instability. In excess of 1300 drop outs in a few hours. Sync speed is all over the place aswell, that was the slowest sync but my fastest was just below 15mb down 1.3mb up.

It takes Vista about 15 seconds to realise there's a gateway present before it will let me to the outside world, before I can even load up a page, the line drops again. Now and again it will remain stable for up to 5 mins then drops again.

I payed £175 to move my services (phone and internet) over to the new property a couple of weeks ago, looks like I'm going to have to spend close to another £200 changing to cable because this is really starting to **** me off.

Not to mention I have no way of contacting BT unless I'm at work, ******* mobile refuses to top up :mad:
Click to expand...

Had the same kind of symptoms when BT's local DSLAM went down (hg38.btinternet IIRC) And that took them a few days to fix, are other people in the area having problems to (as they should be if it's the DSLAM)

Another thing to check, where in your house is the DSL plugged in? as bad in-house wiring can act as an antenna for more crap and push the SNR just down past the threshold (especially if you are quite far away from the exchange anyway)
Find your master socket where the phone line enters the house, remove the lower section of the front cover, and try plugging your modem into the test socket inside, doing this should disconnect the rest of the iternal house phone wireing from this point on. (may be worth a try)

"When the front screws are removed the complete lower portion of the socket including the IDC connectors for user wiring can be pulled out. They connect to the back plate by means of a fixed plug. The fixed plug is a standard BT plug and socket and allows all the internal wiring to be easily isolated for fault finding. A normal phone can be plugged directly into the socket remaining in the wall to test if the line is OK."

From http://www.wppltd.demon.co.uk/WPP/Wiring/UK_telephone/uk_telephone.html (for images if you need them)

//TrX
 
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Update: Took them 2 weeks and 2 days to fix the god damned fault. Turns out they had to replace a 100m stretch of damaged 600 pair cable.
 
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