How could they do this to me !! abysmal customer service ! Is this even legal ?!

EagleOC · 5 Apr 2008 at 10:18

I threatened Nildram with a complaint to www.ispa.org.uk and got my MAC address within 36hrs - much faster than the advertised 5 working days I was expecting.

NorthstaNder · 5 Apr 2008 at 11:21

And now I recommend signing up with IDNet

Broadband goodness!

EagleOC · 5 Apr 2008 at 12:00

Nooooooooooo! Shaddup, shaddup! I've already commited to Plusnet!

Hen_Dawg · 5 Apr 2008 at 14:38

If you are out of contract then get outa there dude! I'm on Pipex and can't stand them either

EagleOC · 5 Apr 2008 at 14:45

Hen_Dawg said:
If you are out of contract then get outa there dude! I'm on Pipex and can't stand them either

Plusnet or Nildram? :confused:

Chalex4 · 5 Apr 2008 at 17:01

I'm just about to leave PlusNet for ADSL24. This is because I can't stand the way they limit your speed before you even reach your limit in order to help you... Off peak with PlusNet has always been great, but it's the peak time that is just abysmal.

mnet674 · 5 Apr 2008 at 17:14

Had 2Mbps pipex here for 3 years, no problems, tiscali has managed to dump us down to 900Kbps and deny there is anything wrong, and on top of that they're threatening legal action because they forgot to charge us £23 last month. Worst ISP in the country and they can **** right off as soon as humanly possible :mad:

EagleOC · 5 Apr 2008 at 17:26

Chalex4 said:
I'm just about to leave PlusNet for ADSL24. This is because I can't stand the way they limit your speed before you even reach your limit in order to help you... Off peak with PlusNet has always been great, but it's the peak time that is just abysmal.

Ah well, I've gone for 10Gb Pro/prioritised traffic thingy. I don't really need a lot and if I do decide to d/l something it'll be the small hours.

EagleOC · 5 Apr 2008 at 17:26

mnet674 said:
Had 2Mbps pipex here for 3 years, no problems, tiscali has managed to dump us down to 900Kbps and deny there is anything wrong, and on top of that they're threatening legal action because they forgot to charge us £23 last month. Worst ISP in the country and they can **** right off as soon as humanly possible

Class action! :cool:

Deathwish · 5 Apr 2008 at 19:05

On my line with an IP Profile of 3Meg due to its length and generally rubbish'ness

jon.bda · 5 Apr 2008 at 20:36

Everythings been slow for me today, and had a lot of probs with things like pictures not loading...noticed just now that the adsl speedtest has detected my isp as Tosscali and my 2meg (most i can get) connection is down to 1meg...guess i've been switched over as well...i'm off...

Hen_Dawg · 5 Apr 2008 at 21:21

EagleOC said:
Plusnet or Nildram?

Errr. Not sure what you mean. Pipex are the ISP. I've been suffering a major loss in speed in the last few days I went to www.speedtest.net and it shows my D/L speed at l.3Mb, (used to have almost 6Mb) and it said my ISP is Tiscali! It used to say Pipex. So they must have shifted me over too :mad:

They will be getting a phone call

EagleOC · 5 Apr 2008 at 21:59

Give 'em hell. :cool:

Hen_Dawg · 6 Apr 2008 at 14:21

traceroute to 80.42.135.202 (80.42.135.202), 64 hops max, 40 byte packets
1 giga-2.enst.fr (137.194.2.254) 0.444 ms 0.388 ms 0.376 ms
2 gw-enst-itix1-100m.enst.fr (137.194.4.253) 176.248 ms 389.168 ms 5.568 ms
3 gi3-0-0.228.core01.par04.atlas.cogentco.com (149.6.164.1) 2.214 ms 7.667 ms 7.361 ms
4 po12-0.core01.par01.atlas.cogentco.com (130.117.1.238) 17.180 ms 14.044 ms 11.147 ms
5 te2-3.mpd02.par01.atlas.cogentco.com (130.117.2.50) 5.738 ms * *
6 te1-1.ccr01.par05.atlas.cogentco.com (130.117.1.70) 3.421 ms 2.769 ms 4.074 ms
7 tiscali.par05.atlas.cogentco.com (130.117.15.58) 3.842 ms 4.588 ms 3.056 ms
8 xe-5-1-0.lon10.ip.tiscali.net (89.149.187.25) 11.506 ms 45.485 ms 11.691 ms
9 tiscali-uk-thn2.ip.tiscali.net (213.200.77.50) 11.502 ms
tiscali-uk-gw.ip.tiscali.net (213.200.78.118) 11.499 ms 11.735 ms
10 ge1-0-0-8.lon-1-dsl.as9105.net (212.74.106.153) 13.735 ms 11.091 ms 12.229 ms
11 80-42-135-202.dynamic.dsl.as9105.com (80.42.135.202) 31.385 ms 28.894 ms 27.597 ms

Does that look normal to anyone?

tolien · 6 Apr 2008 at 17:29

It doesn't look abnormal, at least.

Hen_Dawg · 6 Apr 2008 at 17:36

tolien said:
It doesn't look abnormal, at least.

ok thanks. Even though the DL speed has dropped to 1/4 to 1/5 of what I did have, online gaming seems unaffected.

Antar Bolaeisk · 8 Apr 2008 at 10:53

Cheer up, could be worse...

ChrisD. · 8 Apr 2008 at 11:22

Gutted for you. I'm glad I don't have to put up with ADSl anymore, more and more of the good providers left afre being bought, putting up prices or introducing stupid caps and shaping.

Very happy with Cable apart from the 5Mb cap during the day every so often.

LoadsaMoney · 8 Apr 2008 at 12:44

Hen_Dawg said:
Errr. Not sure what you mean. Pipex are the ISP. I've been suffering a major loss in speed in the last few days I went to www.speedtest.net and it shows my D/L speed at l.3Mb, (used to have almost 6Mb) and it said my ISP is Tiscali! It used to say Pipex. So they must have shifted me over too

They will be getting a phone call

They will have shifted you over, did they not let you know that they were getting taken over by Tiscali.

EagleOC · 8 Apr 2008 at 16:02

LoadsaMoney said:
They will have shifted you over, did they not let you know that they were getting taken over by Tiscali.

Did they f............