a lot of my customers at work can be rude. I think its because they think i dont know what im doing as im only 20 and the rest of the staff are a lot older.
i had a guy on the phone the other day who wanted to speak to another member of staff, when i asked who was speaking he responded very rudely saying "why, my name is of absolutely no relevance to him at all", so i said "i do understand that but i do have to give a name of who he is going to speak to" he then proceeded to shout at me his name, patronisingly spelling it for me too!
i was fuming, whats the point in that. people are rude all the time i just dont get why they have to be. When you get it in your job its hard to keep being nice to them if all you're getting bk from them is blatant arrogance.