Urgent, potential legal advise

thepharcyde

thepharcyde

thepharcyde

Soldato
Joined
17 Mar 2004
Posts
8,259
Big predictament, my g/f has lost her yearly travel pass for the 2nd time this year. Unfortunately, it costs over £3k a year and First Capital Connection have made it 100% clear that they only reissue a travel pass once in a year and that she cannot have a duplicate.

Is this legal, surely not?!? It is totally outrageous IMO. I know it is absent minded, but **** happens, I have put mine through the wash etc.

She is really upset and I personally do not know what we can do?

We will be phoning our insurance company tomorrow that we have our household insurance with to see if it will be covered.

Thank you for all your help :)
 
I don't know but it seems logical really. They did replace it the first time, but twice is carelessness surely, especially for something so expensive.
 
I have had replacement Travelcards from First Great Western almost every month in the last year. Something made of paper with magnetic stripe technology that "wipes" at even a glimpse of a mobile phone is not very resilient and easily lost or destroyed in the wash.

Get your Mrs to speak to someone in their head office - she'll soon get a replacement.
 
Tie the next one to a chain around her neck. For 3 grand I would be clutching that mother with all my strength or supergluing to my forehead.

Seriously tho have you read the terms and conditions.....maybe on their website
 
peetee said:
then surely the company needs a whipping for not having photos on them
Click to expand...

Well no. My SWT pass has 2 parts - a photocard and the monthly pass. It makes sense to have them separate as you can renew passes or get new one without having to take a new photo and get a new photocard each time. You have to carry both during travel. If they were both combined, then people would just moan at having to have new photocards each time they renew their pass, which could be weekly/monthly/yearly.
 
Your travel pass isnt valid unless its presented along with the photoID pass though, so my point still stands.

Does the OP's mrs' one have photo ID on it though?
 
I can't see why it would be illegal. No one else is obliged to replace things that you lose, why should a travel card be special? If anything, allowing a single replacement is generous when they could just as well refuse to replace it at all.
 
Of course its legal - bought a product from them, and lost it. The fact they replace it once is more than fair. Microsoft wouldnt replace your Xbox if you left it on the bus.
 
[TW]Fox;11598753 said:
Of course its legal - bought a product from them, and lost it. The fact they replace it once is more than fair. Microsoft wouldnt replace your Xbox if you left it on the bus.
Click to expand...

to use your xbox anology...

surely the bus is the xbox and the pass is 'live'. MS would help you reset you live account so that you could keep using the xbox.
 
Never hand over your wallet to your girlfriend.

Losing three grand is impressive (even if it is in ticket form). This is why I never trust a woman with anything more than a pair of handcuffs and a cooker.

THe handcuffs being to keep her at the cooker.
 
You have paid for the right to use the bus, not for the bloody bit of paper itself!

its silly if they wont replace it... make a charge for replacing it sure, but to refuse it totally is just daft!
 
AtreuS said:
You have paid for the right to use the bus, not for the bloody bit of paper itself!

its silly if they wont replace it... make a charge for replacing it sure, but to refuse it totally is just daft!
Click to expand...

exactly.

Fox is also right, but it can be argued that you pay for the right to use your account/xbox live service, just like you pay for the right to travel etc, you get a username&PW for live, you get a card for travel, the username/pw and the card are infact serving the same purpose.
 
Oyster card they can cancel. Stupid outdated system to blame.
it is the size of a credit card. If I lost my wallet which I have done in the past and one of my cards was used I would be protected!
 
For 3k you would think she would take a lot more care than that... Not even half the way through the year yet and she has lost it for a second time.

Now i think that for 3k a year they would replace it seeing as you will most likely be going for it again next year?

for 3k a year she could get a small car and insure it, why not do that?
 
You must log in or register to reply here.
Back
Top Bottom