just sent this
On Monday 5th May at 17:02 I purchased a pair of ‘Adidas Sambas’ from the Southampton store of Sports Soccer. I went in wearing a pair of Adidas Sambas as they are my choice of shoe. I asked the shop assistant for a pair of size 12’s of the same kind of shoe in any colour. She went around the back and gets the shoes and asks if I wanted to try them on, I reply no as I’m already wearing a pair of size 12’s. She takes them to the till with me and i pay another shop assistant, I go home all warm and happy.
On Wednesday I go to wear my new shoes for football only to find they don’t quite fit under closer inspection I see they are size 11. I’m annoyed but no hardship. On Thursday 8th May I return them to the branch and ask to swap for a 12. I’m told they don’t stock a 12 and can’t order them. I ask for a refund only to be told I can only have a credit note. I state my cause saying if the shop cannot get me a size 12 then a credit note is useless to be as I’m not interested in anything other than the Adidas Sambas. The attendant could not help so I then explain the situation again to both the ‘floor manger’ and then the ‘shoe manger’ . They also told me i could only have a credit note. I leave very disappointed , but still with the shoes.
Today Friday 9th May I call and speak to ‘Andy’ the store manger, I found him to be highly rude and said he would not refund me, he was not prepared to listen or hear my side of the story. He eventually hung up on me when I asked for his last name for reference. He refused to give me any more details than ‘Andy’ this is totally unacceptable that a store manger can hang up on a complaining customer. I simple asked for his name to complain. I have five co workers who whole conversations as I carried this phone call out on a work. I’m shocked that someone can be in a position of responsibility and be so rude. I remained calm throughout the conversation, I seriously hope you don’t condone or accept that behaviour?
‘The Sale of Goods Act 1979’ Goods must be as described: As described refers to any advert or verbal description made by the trader. I asked for a 12 and was sold a box of shoes that the ‘trader’ said were a size 12…… these were not a size 12 and you cannot provide me with an adequate replacement.
Therefore I’m entitled to by law a full refund not a credit note.
All I want is the shoes in a size 12 or my money back in full. I will take this to trading standards and I’m considering emailing the local paper this information I will keep on until I get what I paid for or my money back it’s unlawful to keep my money in the form of a credit not under these circumstances.
May i also add that these shoes are still boxed with the tags in my proscession. Furthermore the sale of the good took place at 17:02 on a bank holiday monday, is that not againist the law as well?
I wish to be contacted today about this today on 077********. before i contact the the local echo and trading standards
On Monday 5th May at 17:02 I purchased a pair of ‘Adidas Sambas’ from the Southampton store of Sports Soccer. I went in wearing a pair of Adidas Sambas as they are my choice of shoe. I asked the shop assistant for a pair of size 12’s of the same kind of shoe in any colour. She went around the back and gets the shoes and asks if I wanted to try them on, I reply no as I’m already wearing a pair of size 12’s. She takes them to the till with me and i pay another shop assistant, I go home all warm and happy.
On Wednesday I go to wear my new shoes for football only to find they don’t quite fit under closer inspection I see they are size 11. I’m annoyed but no hardship. On Thursday 8th May I return them to the branch and ask to swap for a 12. I’m told they don’t stock a 12 and can’t order them. I ask for a refund only to be told I can only have a credit note. I state my cause saying if the shop cannot get me a size 12 then a credit note is useless to be as I’m not interested in anything other than the Adidas Sambas. The attendant could not help so I then explain the situation again to both the ‘floor manger’ and then the ‘shoe manger’ . They also told me i could only have a credit note. I leave very disappointed , but still with the shoes.
Today Friday 9th May I call and speak to ‘Andy’ the store manger, I found him to be highly rude and said he would not refund me, he was not prepared to listen or hear my side of the story. He eventually hung up on me when I asked for his last name for reference. He refused to give me any more details than ‘Andy’ this is totally unacceptable that a store manger can hang up on a complaining customer. I simple asked for his name to complain. I have five co workers who whole conversations as I carried this phone call out on a work. I’m shocked that someone can be in a position of responsibility and be so rude. I remained calm throughout the conversation, I seriously hope you don’t condone or accept that behaviour?
‘The Sale of Goods Act 1979’ Goods must be as described: As described refers to any advert or verbal description made by the trader. I asked for a 12 and was sold a box of shoes that the ‘trader’ said were a size 12…… these were not a size 12 and you cannot provide me with an adequate replacement.
Therefore I’m entitled to by law a full refund not a credit note.
All I want is the shoes in a size 12 or my money back in full. I will take this to trading standards and I’m considering emailing the local paper this information I will keep on until I get what I paid for or my money back it’s unlawful to keep my money in the form of a credit not under these circumstances.
May i also add that these shoes are still boxed with the tags in my proscession. Furthermore the sale of the good took place at 17:02 on a bank holiday monday, is that not againist the law as well?
I wish to be contacted today about this today on 077********. before i contact the the local echo and trading standards
