No i won't be buying asus again thats for damn sure, but gareth they sent you something to keep you going till they can sort out your replacement cpu that is not normal standard whether you realise it or not and shouldn't be something you complain about thats all i and most others are saying. Yuor not happy i get it everyone else gets it but most of us have a little more experience of rma's and by those standards your not having that bad an experience and trust me you will have far worse by the time you finish in pc's lol.
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amd RMA is so stupid
- Thread starter gareth170
- Start date
so your saying its ok for them to say u will get a 9850 within 2weeks then they say sorry wait another week u will receive it then again sorry wait till end of next week we guarante u have it..
as for amd i'm sure they do this service with some or most of they rma's by sending a temporary processor.. i agree yes that is good but the bit above isn't....
i'm been in pc's for over 20 years and i've never rma'd anything back. 1 motherboard died on me i was gonna rma it but it was gonna cost £20. so i didn't..
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exactly, you will be helping toward change buy not buying any more Asus stuff & by expressing your poor RMA expierience with family, friends & the community they'll start to think twice about an Asus product when theyre next in the market for hardware
We can make a difference
We won't make any difference at all and the companys know it and gareth i am not saying it is great but it is what happens and if you wanna think your gonna change it go for it but buy yourself a nice big cushion to put between your head and that wall you'll be banging it against.
i've already explained why it was sent back to amd...your own fault for going we AMD
im RMA'ing my CPU tomorro to OCUK hope there not as bad
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yes. i would have rma it back to the retailer if i of known where she bought it at that time. but i didn't know at that time, so that why it went back to amd.
As I see it it, the service you have experienced falls below that that is expected. Simple as that. AMD's problems are theirs and should not be yours, it is up to them to provide an acceptable RMA service for their products whilst they are within their specified warranty period.
Have they given you any indication of a date they are working to to find/source an identical replacement? and if they are unable to locate one by this date then how they propose to deal with this RMA? Otherwise you could wait for ever and this would never be dealt with.
The facts are you have paid in full for an item in good faith which turned out to be faulty, you have returned this item which AMD are unable at present to replace, so they have sent out a temporary replacement. AMD have no idea when they are able to send a replacement product to you?
Those who think this is acceptable have lesser expectations of service then I.
Find out where you bought it from and how it was paid for it. Report this to the retailer, your card company and then AMD.
And in furture bear in mind which retailer you buy from as a good one is worth the extra cost at times when something goes wrong, you just have to read threads on here to see the extra yard the OCUK staff go to in times of trouble.
Good luck
Have they given you any indication of a date they are working to to find/source an identical replacement? and if they are unable to locate one by this date then how they propose to deal with this RMA? Otherwise you could wait for ever and this would never be dealt with.
The facts are you have paid in full for an item in good faith which turned out to be faulty, you have returned this item which AMD are unable at present to replace, so they have sent out a temporary replacement. AMD have no idea when they are able to send a replacement product to you?
Those who think this is acceptable have lesser expectations of service then I.
Find out where you bought it from and how it was paid for it. Report this to the retailer, your card company and then AMD.
And in furture bear in mind which retailer you buy from as a good one is worth the extra cost at times when something goes wrong, you just have to read threads on here to see the extra yard the OCUK staff go to in times of trouble.
Good luck
yes , now it's by the end of this week .
thats the way i was thinking
well that first they said within 2weeks then they said wait another week and now they saying wait till the end of this week.. i wonder what they'll say next..
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Caporegime
- Joined
- 18 Oct 2002
- Posts
- 33,188
the difference here is it might take 6-8 weeks, but as he stated, and is completely normal for 99% of companies out there, he did NOT get a spare working motherboard to use in the meantime.
People are trying to make something VERY VERY clear to you which you keep missing. 99% of other companies would have left you without a working cpu this time meaning no working PC for however long the RMA takes. AMD giving you a spare cpu is almost unheard of in the essentially business that RMA'ing has become.
AS for Cadlon, yes your outburst was fairly childish. Whatever happens here its not like AMD are snikering in the corner laughing at him as they have a massive stock of spare chips and simply won't send one out. in this instance no matter what has been said, possibly taken too literally, he would NOT have a proper replacement by now, infact AMD have given him a spare, as everyone has said in this thread bar you two, this is fantastic service. Plenty of companies don't have massive stock in RMA departments, especially on brand new stuff with little stock out in retail channels and even more so on stupidly old stuff. THis is life, and thats how it works in the computer industry. Sure persuading Asus to change their policy and ship out spare boards when no replacement stock is in is great, AMD already do this, their service literally could not be better.
As someone whose worked for an online internet store IN the RMA department and having spoken to people at Gigabyte, Asus, multiple distributors in the UK, USA and Asia and worked through tonnes(literally....... probably) of rma's(psu's are heavy, and fail often
) I can guarentee you this is above and beyond service. Also i can tell you that times and dates of stock are all taken with a pinch of salt. Considering the guy on the other end of this argument probably deals with thousands of customers a year, of which a very large portion will work in stores, small computer building companys, also the likes of Dell and Acer. Its common to give an estimate without spending 5 sentences explaining that stock is tight, its a new product, can't guarentee they'll get a shipment. Customs VERY often impound stuff, quite a lot of huge bulk packages do get stolen, damaged lost and delay stock coming in to stores worldwide all the time.Again quite a decent portion of end users who build their own comps have dealt with a lot of rma's, the massive majority of end users simply return their stuff to Dell or whoever. People who work in RMA departments work with people experience with them.
Yes stock is slow, yes it sucks, yes life would be great if they could use magic to make one for you. But failing that the very best thing they could do is provide an alternative to use, which they did, and as everyone is pointing out 99% of other companies would tell you where to go if you asked for a spare to use in the meantime.
Associate
- Joined
- 24 Dec 2004
- Posts
- 458
What I do not understand is how you did manage to start the RMA without stating where you (or your girlfriend, in case you accuse me of being incorrect) bought the chip from. My experience with Patriot memory (very professionally handled and still without replacement for the waiting time) was that I had to show them my original invoice as a proof of purchase. Isn't the same reason why people buying chips from a well known auction site could not rely on warranty (even though the chip were less than three years old)?
I have to agree with the majority here, you have been treated fairly and apart from some pedantic angle about the dates I do not see a real reason for being fed up or/and upset.
Just my 2 p
amd didn't ask. all they ask for is the serial number and whats the problem with it...
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tbh u can't compare companys rmas. every company does it different. for amd this is nothing special. i bet they send a temporary processor to most of they rmas when they haven't got stock... but that isn't my point. my point is what they telling me.. i've had 3 dates on when i should have got it. whats next another 5dates...
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i've just looked at the rma status and it says:
Returns HD985ZXAGHBOX VM Passed
Replacement HD985ZXAGHBOX Delivered
how can it say delivered when i haven't got it?
... before it said Replacement HD985ZXAGHBOX Open
Returns HD985ZXAGHBOX VM Passed
Replacement HD985ZXAGHBOX Delivered
how can it say delivered when i haven't got it?
... before it said Replacement HD985ZXAGHBOX Open
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This has happened to me on many occasions by many companies, working both professionally and privately. It has happened on RMAs, sending emails, seeking information, you know, whatever.
It's a bit annoying and also rather rude to say you'll do something and then not do it, however it's hardly a basis for creating a slagging-off thread on a seriously well known computer hardware forum.
AMD have provided you with a temporary replacement and have not actually caused you any extra issue other than an erroneous auto-email.
This is a CPU for your machine, not the CPU for the machine that runs the stock exchange (non-literal). You get to wait your turn and they''ve even provided you with temporary equipment to keep your machine running, which they have absolutely NO obligation to do!
This thread was uncalled for.
but as 1 or 2 people as said if people don't tell the community e.g forums about your RMA expierience, how can people know.. i understand some people think the service i got was great but in the other hand some people think it was a poor service. your only saying this thread was uncall for, just because u think it was a good service..
just because some of u don't agree with thread or think it was great service doesn't mean u can say this thread is pointless or waste of time or this thread was uncalled for... i created this thread to give feedback and to let people know my thoughts of the service.
i'm not slagging off amd, as i said before most people on the forum know i'm a amd/ati fan or fanboy or whatever u want to call it
and the dates of when i should have got it..
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Eh? Who cares if this is a busy forum? Whether we agree with his logic or not, gareth has a right to write whatever he likes about whatever he likes within reason. If he wants to relate his experiences with a major company then who are we or anyone else to stop him... he's not "slagging them off", he's just provided feedback as he sees it. It's hardly going to affect AMD's reputation or sales, and they're never going to read this anyhow, so who cares.