Why are IT Techs so up their own bottoms?

bam0 said:
Deskside support techs are, IMO, the worst. The think they are knowledgeable engineers, when in fact there are merely semi trained, easily replaced, 10 a penny, technicians. You can also pretty much guarantee that the IT dept will be full of people abusing the company's facilities downloading and passing round music, videos, games etc.
I'm just grateful that my team has the autonomy and expertise to handle our own requirements.
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Yeah, cause I went to Uni and got a Computer Science degree just for the cheap beer.

Eeejit.
 
kip02 said:
To get someone in for IT work experience you need to give them the same, or similar access to what you have so that they fully experience the job or its pointless because they might as well just shadow you which is no fun for anyone. They have not signed the same contract of employment as you have and are not employed by the trust which means that they should not have access to this data.
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Work Experience (WEX) don't mind shadowing and NHS policy has changed recently.
No WEX has the same access in any dept so why IT seem stubborn on this point is beyond me.
WEX's also have an agreement/contract that they have to sign (just in case) and also have to be seen by Occupational Health and then ID'd.
I'm sending WEX's out all over the Trust into different areas with no problems at all.
I've even got one young man into Gynaecology for a week :D
WEX day is a monday and its a pain in the butt to be honest.
 
Why is IT not doing work experience such a major issue to you? It's not a very hands-on thing to do and is likely to be hard to understand (therefore boring) for someone simply shadowing, and nobody is going to take someone on for a week because they'd be forever changing passwords if they gave them any effective level of work experience. It's just not worth the disruption - IT departments and their staff are scrutinised the most when it comes to data protection/ISO so it makes sense to just avoid offering work experience if it's going to be such a major headache. Most IT depts are underfunded/under-resourced as it is, so having to slow a team member down so they can offer someone work experience doesn't really help them out at all.
 
MagicBoy said:
Yeah, cause I went to Uni and got a Computer Science degree just for the cheap beer.

Eeejit.
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Right, because most of a computer science degree is in any way relevant to being a deskside support IT tech. All the maths you do, compiler design, computer architecture, application modelling, software development, you use that all the time when a user has forgotten their password. The hint is in the name, it's the science of computing, not the science of how to fix a users problems with windows or office.

Look in the mirror, there's your eejit.
 
You have to start somewhere, degree or not. 6 months on helpdesk before being fast-tracked is pretty standard for grad positions.
 
I deal with both techs and home user on a daily basis, with what I do.

The techs are the worst. Nothing gives me greater pleasure than when I ask a tech to reset/flash the BIOS and they say "that'll never work" and proceed to do it and have it resolve the issue.

I'm not bad on the phone. I see no point in being arrogent because I'm fully aware that I dunno everything. I'm not afraid to admit I dunno something and offer to pop the customer on hold so I can ask a senior tech.

Home users, I've found, are better because they're actually willing to do things for you in order to get the system fixed. About 85% of the IT support/help desk people I get calling me on a daily basis are absolute ******* frankly.
 
Caged said:
You have to start somewhere, degree or not. 6 months on helpdesk before being fast-tracked is pretty standard for grad positions.
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I would be pretty ****** if I had ended up as a helpdesk/sys admin after finishing a CS degree to be honest... Waste of a good degree.
 
easyrider said:
And let me guess?

You started right at the top?
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I started as a junior security consultant (penetration tester). So not the top obviously but I get to actually put the skills I learned on my degree to use.. Nothing I learned on my degree would have been any use for sys admin/it tech really.. may as well go straight into that from school (experience > degree in that case).
 
Una said:
I started as a junior security consultant (penetration tester). So not the top obviously but I get to actually put the skills I learned on my degree to use.. Nothing I learned on my degree would have been any use for sys admin/it tech really.. may as well go straight into that from school (experience > degree in that case).
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One word:


Balls
 
Una said:
Whatever! if all you aspire to after graduation is a help-desk/sys admin position then I would be seriously thinking whether doing a CS degree was worth it...
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People's aspirations have nothing to do with the degree they get.

Sometimes its just a means to get money.

Then apply for jobs that equate to their eductaion.

Others find the foot in the door approach opens up massive doors for them.

Fact is get any job and a degree will set you on the right path.

Its graduates that want the be all and end all jobs when they don't even

know how to communicate on forums thats gets me.Never mind in the work

place.
 
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