Why are IT Techs so up their own bottoms?

Muffin` said:
I'd call him a moron, either for believing what someone else has told him or thinking that a government would support that many people.
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I've had the answer today because somebody else quoted it.
The NHS has an ageing workforce where over the next few years a massive percentage will be retiring.
We need 50% of local school leavers applying for the NHS to keep up with what we will be losing and part of my job is to get those kids.
 
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Saying that IT Techs are up their own backsides is a bit of a blanket statement. Yeah, I agree, some are, but many are also not, including myself - I like to think, anyway.
 
Our IT Tech is a laugh, he has long hair and I imagine that he smells. He is very funny but my god he is so far up his arse it is unbelievable. He thinks he is better than everyone else.
 
dmpoole said:
Why are IT Techs so up their own bottoms?
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Because day in day out we have to deal with people who constantly forget their passwords after not being in work for anything longer than a weekend, and somehow thats our fault.

Because we won't give out the password of peoples network accounts to other people

Because we tell people to manage their 100MB outlook accounts, and it's "just stupid" that we won't just increase someones outlook account because they can't be arsed to delete a single email.

Becuause it's "bloody rediclous" when we ask for a Change request form to be filled in by someone wanting changes to an existing system. We're all jobsworths wanting to get the changes signed off by a manager and documented incase theres any problems.

Because Everythings VERY URGENT!!!!!, NEEDS DOING IMMEDIATELY!!!!, BUSINESS CRITICAL!!!! Including replacing a keyboard when some of the letters are becoming worn out on the keys.

Because it's not called Microwave Office.

Because we don't repair fridges, yes we're sure we don't repair fridges.

Or maybe it could be that there are some idiots in I.T just like any other walk of life. Including working for non IT departments within the NHS ;)
 
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IT technicians need to understand their purpose. They exist to make the company profit by supporting the other workers and the company's business. They do not exist to protect the IT system.
I work for 'the electricity board' and our prime goal is to keep the lights on. The IT department therefore also exist to keep the lights on. During a storm last winter the computer account set up to run our 'emergency action centre' had its internet access disabled. We phoned IT and asked for it to be re-enabled because we needed quick access to weathere reports, maps, phone numbers for other organisations etc to keep the network running. We were given the standard 'it takes 5 days and needs approved by your line manager' response. So we didn't get the internet. As a direct result there were hundreds of customers off supply for much longer than they needed to be. There was a massive issue made about it at the highest level, and coincidentally that company has lost the IT support contract.
 
big_white_dog84 said:
IT technicians need to understand their purpose. They exist to make the company profit by supporting the other workers and the company's business. They do not exist to protect the IT system.
I work for 'the electricity board' and our prime goal is to keep the lights on. The IT department therefore also exist to keep the lights on. During a storm last winter the computer account set up to run our 'emergency action centre' had its internet access disabled. We phoned IT and asked for it to be re-enabled because we needed quick access to weathere reports, maps, phone numbers for other organisations etc to keep the network running. We were given the standard 'it takes 5 days and needs approved by your line manager' response. So we didn't get the internet. As a direct result there were hundreds of customers off supply for much longer than they needed to be. There was a massive issue made about it at the highest level, and coincidentally that company has lost the IT support contract.
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Dont blame the IT technician, he/she is only following what they have been told to do, if they are told they cant do anything without your line managers say so, then thats what they need or they could jepodise their own job!
 
i like my job in IT

i think that because i work for a small company - i can spend more time with a user if they have a problem

most IT guys are in a rush and cant stop to explain what they are doing

working for a small business means that you can spend as much time as neccessary with a user making them feel comfortable with the changes you are making - even if you are going through a quick fix or workaround - the more time explaining it to them the less chance they are going to call you back the next week with the same problem

taking time to give people individual lessons on simple stuff is a great way of stopping folk thinking you are a 'Richard Cranium'
 
big_white_dog84 said:
We were given the standard 'it takes 5 days and needs approved by your line manager' response. So we didn't get the internet. As a direct result there were hundreds of customers off supply for much longer than they needed to be. There was a massive issue made about it at the highest level, and coincidentally that company has lost the IT support contract.
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I have been one of the most vocal "anti-user" IT techs in this thread, but I have to say that if it had been me at the end of the line and you had explained to me the potential impact of this issue I would have pulled out all the stops to make sure you got what you needed to resolve this issue.

It's the serious problems like this that real IT people live to deal with and get great satisfaction from being able to make a contribution to fixing a real world problem.

It's the annoying purile user issues that get our goats - this wasn't one of them!
 
big_white_dog84 said:
IT technicians need to understand their purpose. They exist to make the company profit by supporting the other workers and the company's business. They do not exist to protect the IT system.....had its internet access disabled. We phoned IT and asked for it to be re-enabled because we needed quick access to weathere reports, maps, phone numbers for other organisations etc to keep the network running.
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Allowances need to be made - but how do you know that a decision wasn't made by some manager somewhere to disable all internet access because somebody downloaded something which itself caused a loss of service?

Or more likely some manager read something in the daily mail and decided the internet was evil :)

This will have caused a sudden 'omg ban the internet' response which of course doesn't give opportunity for everyone to say "oh we need internet for x y and z, just allow that and we'll be fine".

And you were just speaking to a support monkey who given a choice in the matter would I am sure have preferred to not remove anybody's internet, and not have received umpteen calls from you and similar all questioning why they have their head up their bottom ;)
 
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