poor download speed

scoobie_wrc · 2 Jun 2008 at 17:55

i woke on saturday and connected to the 'net, my download speed it terrible, i usually get around 650-700, but now its dropped to 200! ive tried changing the splitters, plugging directly into the wall, even tried another modem, but still its the same, what else can be wrong?

tolien · 2 Jun 2008 at 18:03

What speed is your modem connecting at?

scoobie_wrc · 2 Jun 2008 at 18:06

6.7-6.9 which is normal, im with freedom2surf

scoobie_wrc · 3 Jun 2008 at 07:50

perhaps should mention that my upload speed (0.4) is constant and i beleive thats what it should be so its only my download speed thats messed up

FrenchTart · 3 Jun 2008 at 09:51

Sounds like you might have been locked into a 2mbit profile somehow.

Dead and Gone · 3 Jun 2008 at 11:08

go to www.speedtester.bt.com and see what your Profile is set to

scoobie_wrc · 3 Jun 2008 at 16:46

couldnt get that 1 to work but tried this

http://www.kbps.co.uk/SpeedCheck_report.php?session_id=sc_1212506888_341

FrenchTart · 3 Jun 2008 at 16:49

That looks awful, but speedtesters can often be very wrong.

Which ISP are you with? I presume you're on MaxDSL with that upload speed.

scoobie_wrc · 3 Jun 2008 at 16:52

isp is f2s and its an 8meg line, usually connecting at 6.9-ish

FrenchTart · 3 Jun 2008 at 16:54

What are your line stats in the router (sync speed/snr/attenuation)?

F2S are also rather poor these days. Consider migrating away to a better ISP.

scoobie_wrc · 3 Jun 2008 at 17:56

not sure how to check those things m8, i use a usb modem not a router though, i am looking for a new ISP but want this sorted b4 moving

tolien · 3 Jun 2008 at 18:02

The modem should tell you what speed it's connected at, and how to access SNR/attenuation will depend on the particular modem (and the software that comes with it).

feriso · 3 Jun 2008 at 19:44

scoobie_wrc said:
i woke on saturday and connected to the 'net, my download speed it terrible, i usually get around 650-700, but now its dropped to 200! ive tried changing the splitters, plugging directly into the wall, even tried another modem, but still its the same, what else can be wrong?

I've had this problem with f2s for a few months that i goes REALLY slow between 4-10 - probbaly due to throttling - hence I've had enough and moving away from them after a good few years

scoobie_wrc · 3 Jun 2008 at 19:51

feriso said:
I've had this problem with f2s for a few months that i goes REALLY slow between 4-10 - probbaly due to throttling - hence I've had enough and moving away from them after a good few years

i wish mine was between a certain but but its 24/7, surfing the net like this is as bad (if not worse) than being on dial-up

would they not have said something about thrrotling when i phoned them? they asked about how i was setup, where the filters were in relation to my etc

feriso · 3 Jun 2008 at 20:18

Well I can't be sure it's throtlling but when it's between the same times nearly everynight you do get iinklings - either that or the service is going to pots by cramming too many people on the same pipe. (summat to do with pipex/tiscali takeovers)

scoobie_wrc · 7 Jun 2008 at 16:44

well its still the same, i got my mac code and have gave it to my new provider, im also getting a router so if its still the same i know it wasnt my isp or setup, still crapping it incaser it is the same though

scoobie_wrc · 16 Jun 2008 at 10:56

FFS its still the same, 2 weeks now, it connects everytime at 6.9 but still crap speeds, customer service is about as much use as a condom is for the pope!

FrenchTart · 16 Jun 2008 at 11:04

ISP: Tiscali UK Limited.

Migrate away.

scoobie_wrc · 16 Jun 2008 at 11:07

im with f2s (i know theyre owned buy tiscali)

i am migrating, it due to be complete within the next couple of days thats why i need it fixed, i dont want the hassle of naging my new isp

FrenchTart · 16 Jun 2008 at 11:10

If your modem is still connecting at 6.9mbps but you're only getting those speeds I wouldn't be shocked to find out that it's your current ISP causing the problems. Once you switch over you'll probably see a marked increase in speed...and if you don't, the new ISP will go out of its way to help you as a new customer.