Last Friday me and Mrs Slinwagh walked to our local shop with our 4 year old little girl.
On the way there the path has been dug up where United Utilities have been carrying out some work.
Acrossthe path were two plastic plates, roughly 1m square. To get to the shop there was no option but to walk over the plates and the surrounding area was fenced off.
As we walk across our little girl tripped and fell over a crack / hole that had formed in the very centre of the plate, because the yellow plate was dirty and muddy it wasn't obvious that there was any damage let alone a trip hazard. She was hurt or injured other than a couple of scuffed knees.
On looking at the plate closely you could see the damage, again because of the dirt and the way the crack had formed it was hard to see.
I decided to take some photographs, these are time and date stamped.
When I got in I phoned UU, i explain what had gone happened and suggested the plate needed replacing, after being passed from pillar to post, including the legal team as they thought I was trying to sue!
After 20 minutes or so I speak to a chap who said that the sub contractor Morgan Est would replace the plate that very night.
Saturday arrives and I pop to the same shop and surprise surprise the plate has not being replaced, I get home, phone UU and go through the story again but this time add in that the plate has not been replaced as promised. I get transferred to the same guy as the day before who apologises and says that he will get back in touch with Morgan Est and the plate will be replaced that day. We have a conversation about how bad it would be now if someone injures themselves in light of UU knowing there is a safety issue.
So Friday and Saturday the plate has not been replaced.
Sunday comes and I go to check the plate has been replaced, you guessed it wasn't! Somehow I managed to speak to the same guy again who assures me that the work has been carried out, I assure him it hasn't and that I have photos to prove it, he then promises that Morgan Est will replace it that very day.
Monday and for the sheer hell of it I go and check to see if it has been replaced, it has, the only issue now is that on the new plate that has been put down is a spray painted message asking how I am, cue another complaint!
Today comes and I receive a phone call from UU, I ask about whether a message sprayed on the plate is acceptable, we agree it is not, I also get the lady to clarify what has happened and what their records say. Morgan Est were adamant that the plate was changed on the Friday, only now have I been asked to submit the photos!
So now the UU project manager has called in the Morgan Est manager, the two separate gangs that say they replaced the plate and I am to expect a formal apology from both UU and Morgan Est when the investigation is complete.
On the way there the path has been dug up where United Utilities have been carrying out some work.
Acrossthe path were two plastic plates, roughly 1m square. To get to the shop there was no option but to walk over the plates and the surrounding area was fenced off.
As we walk across our little girl tripped and fell over a crack / hole that had formed in the very centre of the plate, because the yellow plate was dirty and muddy it wasn't obvious that there was any damage let alone a trip hazard. She was hurt or injured other than a couple of scuffed knees.
On looking at the plate closely you could see the damage, again because of the dirt and the way the crack had formed it was hard to see.
I decided to take some photographs, these are time and date stamped.
When I got in I phoned UU, i explain what had gone happened and suggested the plate needed replacing, after being passed from pillar to post, including the legal team as they thought I was trying to sue!
After 20 minutes or so I speak to a chap who said that the sub contractor Morgan Est would replace the plate that very night.
Saturday arrives and I pop to the same shop and surprise surprise the plate has not being replaced, I get home, phone UU and go through the story again but this time add in that the plate has not been replaced as promised. I get transferred to the same guy as the day before who apologises and says that he will get back in touch with Morgan Est and the plate will be replaced that day. We have a conversation about how bad it would be now if someone injures themselves in light of UU knowing there is a safety issue.
So Friday and Saturday the plate has not been replaced.
Sunday comes and I go to check the plate has been replaced, you guessed it wasn't! Somehow I managed to speak to the same guy again who assures me that the work has been carried out, I assure him it hasn't and that I have photos to prove it, he then promises that Morgan Est will replace it that very day.
Monday and for the sheer hell of it I go and check to see if it has been replaced, it has, the only issue now is that on the new plate that has been put down is a spray painted message asking how I am, cue another complaint!
Today comes and I receive a phone call from UU, I ask about whether a message sprayed on the plate is acceptable, we agree it is not, I also get the lady to clarify what has happened and what their records say. Morgan Est were adamant that the plate was changed on the Friday, only now have I been asked to submit the photos!
So now the UU project manager has called in the Morgan Est manager, the two separate gangs that say they replaced the plate and I am to expect a formal apology from both UU and Morgan Est when the investigation is complete.
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