Modem cuts broadband off (virgin media)

IdhDec · 27 Jun 2008 at 21:57

Hi guys,

I have a ntl:home 200 modem from before NTL became Virgin Media.

The problem with it is that when i'm browsing the internet the "ready" light turns off and my broadband is cut off!

I have to take the power lead out then reinsert it for the the modem to restart (takes around 3 minutes :mad:

).

It does this at all times of the day regardless of how much im using the internet. It used to occasionally do this - once or twice a week, now it happens daily! It is pretty annoying when your in the middle of a game...

Are there any other virgin media customers have this problem or is it a problem with the modem?

james.miller · 27 Jun 2008 at 21:59

phone them up and ask for a new modem

David91 · 27 Jun 2008 at 22:09

james.miller said:
phone them up and ask for a new modem

seconded

It'll be the modem probably, sounds like its just bugged

NicNac · 27 Jun 2008 at 23:21

just dont let them run you through diagnostics

I've had two engineers around to my house this week and they all said it was my computers/router strange that they fixed themselves.

james.miller · 27 Jun 2008 at 23:22

he should have had a new one anyway. actually cant you still ask for an upgrade from their website?

snarloas1982 · 29 Jun 2008 at 16:45

when i had the 200 modem it couldnt cope with 10mb, i had to say the modem wouldnt power up to get a engineer out. now have a 250 modem on 20mb and its solid

Matteysan · 30 Jun 2008 at 00:42

james.miller said:
he should have had a new one anyway. actually cant you still ask for an upgrade from their website?

Yes it can be found here http://allyours.virginmedia.com/html/existingcustomers/faster/current_service.html