Trying to cancel Vodafone contracts

Rilot · 4 Jul 2008 at 14:31

I have 2 spare contracts with Vodafone that I needed in the past which are now superfluous to my requirements.
I called them up but they said they can only cancel contracts if I send them a letter even though they are both well outside of the minimum terms.
WTH is up with that?

[DOD]Asprilla · 4 Jul 2008 at 15:30

Weird.

I just called them on Wednesday to ask for my PAC and they were fine about it.

IceAx · 4 Jul 2008 at 15:33

They also told me yesterday to put it into writing.

Gutted that my 100% discount has been pulled up after 4.5 years :O

Andy

TaLLyJ · 4 Jul 2008 at 15:41

Every contract I've had with o2/orange have always asked me to send a written letter. o2 however did allow me to send an email this year

Rilot · 4 Jul 2008 at 15:45

T-Mobile when I cancelled last year did it over the phone just fine.

[DOD]Asprilla · 4 Jul 2008 at 15:55

O2 have asked me to put it in writing before, but that was CPW really.

mrochester · 4 Jul 2008 at 16:45

Madness that PHONE giants like Vodafone require a letter by snail mail to cancel rather than doing it over the PHONE.

paradigm · 4 Jul 2008 at 16:50

mrochester said:
Madness that PHONE giants like Vodafone require a letter by snail mail to cancel rather than doing it over the PHONE.

Its to cover their backs in fairness.

mcc49 · 4 Jul 2008 at 22:49

So does the contract automatically cancel itself once the PAC been used? I am gonna request my PAC tomorrow from vodafone, they seem to have a cancellation and PAC department, would be easier to directly request my PAC if the contract gets automatically cancelled once its used.

djcj · 4 Jul 2008 at 23:20

mcc49 said:
So does the contract automatically cancel itself once the PAC been used? I am gonna request my PAC tomorrow from vodafone, they seem to have a cancellation and PAC department, would be easier to directly request my PAC if the contract gets automatically cancelled once its used.

Thats exactly what happens. In order for your number to ported from one network to another, it has to be a live number currently active on the network. It's not possible to have the same number live and active on 2 networks at the same time, so once you give you PAC to another network and the number transfers over, it automatically cancels on the original network.

paradigm · 5 Jul 2008 at 00:43

djcj said:
Thats exactly what happens. In order for your number to ported from one network to another, it has to be a live number currently active on the network. It's not possible to have the same number live and active on 2 networks at the same time, so once you give you PAC to another network and the number transfers over, it automatically cancels on the original network.

However, you can keep a contract alive and still use a PAC code.

We have moved numbers from live contracts to new networks, but kept the old contract alive with a new number.

So PAC request != Cancellation.