Anyone know a phone number to get a English person at Barcleycard?

JBod

JBod

JBod

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Just signed up for a new Barcleycard (they are doing interest free for first 6 months of purchases). The card seems to be taking longer than promised to arrive so I call their 24 hour support line.

First try I get through (this is good I think) and speak to someone. He tells me it should follow a few days after my pin. I try to explain to him that it was promised within 5 working days (its now at least 10) and I need it before friday as I am going away and was planning on using it. Is there a way he can track it?

He doesn't seem to understand and repeats his earlier statement. I try to ask him again phrasing the sentence differently and again he repeats his earlier statement and says something about checking with "securecard". I ask what securecard is and he states that it is the people who deal with the sending of their cards.

He gives me a number to call so. I note it down and hang up.

I phone the number and it goes through to SkyCard, a nice english lady on the other end says it is nothing to do with them but this is the second time someone has phoned her with the same query.

I try to call back, I navigate the phone menu, the phone rings.... and they drop the call. I have a Virgin line and I get the message "The other person has cleared". This is the message you get when the phone has been answered and hung up.

So now I want to talk to someone in the UK and make a complaint. They are clearly sending the support call to a foreign country (I suspect India/Pakistan from the gentlemen's accent) and fobbing people off with a rubbish information and numbers.
 
Just do what I do, ask to speak to someone that is English and physically in England, works a charm with my bank.
 
skippi90 said:
Your problem is not with the nationality of the call centre staff but how informed they are.
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Oh definitely I did not mean to imply it was. I have dealt with very capable Indian call centres in the past. However in my experience it is usually the case you can speak to someone who is able to take on board complaints and make decisions if you can speak to someone who is UK based.
 
JBod said:
Oh definitely I did not mean to imply it was. I have dealt with very capable Indian call centres in the past. However in my experience it is usually the case you can speak to someone who is able to take on board complaints and make decisions if you can speak to someone who is UK based.
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I would suggest that you ask for someone higher to deal with your issue as they're more likely to deal with it thoroughly. I'm pretty sure they can't refuse.
 
I have to endure this as well on a far too regular basis. Not just banks, it seems everywhere I need to ring up puts me through to their Mumbai branch. I don't have a problem with that as such, but I absolutely HATE having to spell things out so they can understand me. Almost everything I say is greeted with "Excuse me?". Then you have to start spelling out what you just said (A for apple, B for banana etc). Not to mention their pathetically thick Indian accents, so actually it's just as bad for me as it is for them. However I'm more important being the customer.
 
Steve2000 said:
I have to endure this as well on a far too regular basis. Not just banks, it seems everywhere I need to ring up puts me through to their Mumbai branch.
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Not all call centres are equal, Mubai and Kulkatta for example have pretty much a 100% turnover rate on staff over the course of a year due to competition meaning they can just walk in to another job if one gets too bad. Take somewhere like Visag and you have well trained and motivated staff that have worked there for years (probably because the other option is the fish factory).

Steve2000 said:
However I'm more important being the customer.
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Unless of course your bank does pre call screening and diverts you to their call centre in India because you aren't that important too them whilst their important customers get routed through to the UK. Not that any bank does that of course...:D
 
I rang Apple CS a couple months back to return something, got put through this dreamy voice of a lady from Huston, Texas. After the return was done on the system i asked her for her name and had a little chat on how i was expected to be speaking to someone from India and was very pleased it was her.
 
Raymond Lin said:
I rang Apple CS a couple months back to return something, got put through this dreamy voice of a lady from Huston, Texas. After the return was done on the system i asked her for her name and had a little chat on how i was expected to be speaking to someone from India and was very pleased it was her.
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Didn't ask for her number now, did you?
 
Irish women at uni are hotter still

Actually OP related joke, i can get you the number of a zimbawean who can speak resonable english and claims to be with barcleycard.....
 
Isn't it Barclaycard anyway? Or are you applying for a card from a NIgerian bank with one employee called Dr Michael Penelope?
 
try this - search for 'say no to 0840' and just search for Barclaycard, gives you loads of alternative numbers to try

would post a link but is stars it out for some reason.

Rich
 
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Ive endured hell at the hands of Dell's tech support in india.. Wont bore you with the gory details but its been 55 days now and they havent replaced my faulty laptop.. Last guy i rung up to ask what was happening asked me what happened when i turned it on (they collected it 55 days ago:confused:)
 
I get a great deal of people on the phone saying how it's "so good to be speaking to someone that can speak English".

It seems that where I work, we're the only actual call centre in the UK. Everything else is out in Delhi or Bangalore. My only issue with them is that they are super unhelpful, apparently rather incompetant and also fail to be accountable for anything. If something goes wrong with something they have done, they seem to always have some kind of answer.

I know that the call centres in India are much more process driven than the ones in the UK. We don't have a script here in the UK but they do over in our Indian call centres and there is a lot of pressure for them to stick to that even if it does mean they start to make no sense....

But yeah, the biggest issue we find is that they just don't take responsibility for anything. If you're a home user with Dell, your experience is probably not gonna be that great. It seems that the Glasgow call centre where I work are actually the only people who bother to take account of their actions and take responsibility for calls and customers. If something goes **** up, we try our best to get it resolved. I cannot say the same for our Indian counterparts.
 
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