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Asus warranty

ken1307

ken1307

ken1307

Associate
Joined
30 Sep 2004
Posts
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City of Rain
Do I need to keep the original box for warranty purpose? the reason im asking is that I have an Asus 4850 and it came with a massive box :S
Im moving out soon so I need to have as little stuffs as possible and thinking of bining the box :p

have anyone RMA gfx back to Asus/retailers without the original box sucessfully?

thanks
ken
 
"All ASUS VGA cards purchased after January 1st, 2001 will carry 3 year warranty services. ASUS product warranty is based on the serial number printed."
 
sr4470 said:
Its the one on the card itself that needs to be intact :p I'd keep the box if possible.
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stupid Asus with their oversized box, you could probably keep like 10 4850 cards there without any problems. Guess I will have to keep the box then, wish they used the small boxes like Sapphire/Powercolor etc :S
 
sr4470 said:
Bad experience?
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Not me, but i've been helping a friend RMA a P5N-T. Basically a BIOS flash went wrong, and the board would not post.

Firstly we couldn't find a phone number for the RMA department. So we resorted to email.

After wasting about 2 months firing emails back and forth, and getting nowhere due to the person at Asus "promising" that the RMA department would give us a call and us not hearing anything, we lost patience.

Phoned through to the laptop department and begged them to help us.

They gave us the number to a company in the UK who deals with their RMAs, and we contacted them to get an RMA number. Sent it off. All good so far.

Then the company lose the board. It just disappears, and when we phone, we get promised they would find it and fobbed off with excuses.

Three weeks pass, and finally the board turns up. It gets sent back to Asus themselves.

Another two weeks, and we start chasing again. Asus say the UK company have it. The UK company say Asus have it. More excuses and fobbing off. We have no choice but to wait.

Yesterday, when we call the UK company for what seems like the 50,000th time, we get some news.

The board has been sent back to us, exactly as we sent it to them. Apparantly Asus have decided that a bad BIOS flash isn't covered under their warranty.

I don't care that that's a lie. I don't care that they said in an email when I explained to them the problem that they said they would fix it. I do care that it took over three and a half months of nothing but chasing for them to do pretty much NOTHING.
 
Tute said:
<snip>
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Asus do state you flash the bios at your own risk (part of the reason I avoid the newer Asus motherboards is their bios issues). That, and aren't you supposed to register your product online for warranty service? There's an online RMA form on their website as well...

What method did your friend use to flash it?
 
Well we had little choice as it wouldn't work with the RAM he bought. I didn't know about the registration online, however at no point during the RMA process was I asked if I had.

Again we were never told about the RMA form. The person I emailed took down all the details about the board, but despite promises, nothing happened.

Flashing was done using the Award BIOS flash utility provided on Asus' site under the support section. The flash appeared to complete successfully, but on reboot it wouldn't post at all. We tried everything - even swapping his components out into another PC one by one to check they worked.
 
Tute said:
Well we had little choice as it wouldn't work with the RAM he bought.
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You're right that RAM support can be flaky (at least for stuff like Gskill). Another reason I moved manufacturers.

Tute said:
I didn't know about the registration online, however at no point during the RMA process was I asked if I had.
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I usually go through the website's support section. Who did you email exactly?

Tute said:
Again we were never told about the RMA form. The person I emailed took down all the details about the board, but despite promises, nothing happened.
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It says on their warranty terms that you need to go through the reseller first.

http://support.asus.com/repair/repair.aspx?no=201&SLanguage=en-us
 
Sadly we lost the reciept. But again, we were told in the email that Asus could help us.

When we first contacted them it was to enquire about getting a replacement BIOS chip (it's removable). The person told me that it would be covered, despite us not having a reciept, due to the age of the board and the EU release date.

If it's not covered, fine. But why **** us around for months before sending it back unchanged?

And sadly I don't have the emails anymore. I do remember the name though, K Huang.
 
Tute said:
Sadly we lost the reciept. But again, we were told in the email that Asus could help us.

When we first contacted them it was to enquire about getting a replacement BIOS chip (it's removable). The person told me that it would be covered, despite us not having a reciept, due to the age of the board and the EU release date.

If it's not covered, fine. But why **** us around for months before sending it back unchanged?

And sadly I don't have the emails anymore. I do remember the name though, K Huang.
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Was it a generic address like "[email protected]"?
 
Doesn't the board have a built in bios saviour so you can recover the bios like ABit do ? I'd simply order a bios chip for that board will cost around £10 i think
 
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