Sky "standard set-up" fee for an upgrade? Having a laugh?

I think your details stay on the database if memory serves and even then, I don't think the trick of signing the wife up works either. Could be wrong, don't think I am.
 
They store the address and the name of the subscriber that stayed there, if you want to sign up under your wife then you could do it by getting her to say that you have split up and that you no longer live there.
 
They on occasion send the box out only, the downside to this is though they don't cover you on any problems and any issues you have they send you a new box and you return the old one.

If you phone up, xc with the offer code i'm sure they should be able to offer free install or a credit to cover it. Do you have sky talk and broadband?
 
stoofa said:
I don't know where people are getting the idea that simply threatening to cancel will get them a free install.
Is this just assumption or good old "Internet Myth" doing its stuff?

Call cancellations these days and 99% of the time you will be told when your last day of connection will be and that is it.
Sky do not go out of their way to retain your subscription because really you've got two choices.
If you want Sky you'll pay for it.
If you don't want Sky you won't - they don't attempt to keep you these days.

At best you can sometimes get a reduction to £30 installation.
What you need to remember is that the Sky HD box is worth a lot more than the £150 they charge you (or £75 if you're taking everything HD).
To buy the HD box alone you're looking at £300 still.
So you get a subsidised box, so they charge you installation.
Don't want to pay installation - source yourself a box elsewhere, install it yourself and phone Sky to do a free pair of your Viewing Card to the new box.
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ORLY!

Cancellations can and will offer you free equipment/installs depending on the time of year, how long you have been a customer and if you are willing to take extra services too.
 
Begbie said:
They on occasion send the box out only, the downside to this is though they don't cover you on any problems and any issues you have they send you a new box and you return the old one.

If you phone up, xc with the offer code i'm sure they should be able to offer free install or a credit to cover it. Do you have sky talk and broadband?
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Nope, both are covered by BT. With regards to broadband, BT are my only choice due to a non-LLU exchange.
 
They claim that the 'installation' charge ensures that the equipment has all been connected correctly...... They stated to me and a few other people I know that as an engineer didn't install my kit we had no guarantee at all and would have to pay £65 for somebody to come out and swap the box.

Begbie, I would be very surprised myself if Sky send out a new HD box, or even cover you at all for free if an installation is not done by them. What exact sitiation warrants them sending a box out on it's own?

In the vast majority of cases with customer problems with their HD boxes, mostly PSU-related funnily enough, Sky just give you a second hand 'reconditioned' one, normally with the same PSU in, which a lot of the time acts up again.........
 
Mr Footlong said:
They claim that the 'installation' charge ensures that the equipment has all been connected correctly...... They stated to me and a few other people I know that as an engineer didn't install my kit we had no guarantee at all and would have to pay £65 for somebody to come out and swap the box.

Begbie, I would be very surprised myself if Sky send out a new HD box, or even cover you at all for free if an installation is not done by them. What exact sitiation warrants them sending a box out on it's own?

In the vast majority of cases with customer problems with their HD boxes, mostly PSU-related funnily enough, Sky just give you a second hand 'reconditioned' one, normally with the same PSU in, which a lot of the time acts up again.........
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The desginer boxes are one of the top of my head, these are sent out by courier and have the choice of install or not, as far as am aware. When I used to work in tech their was a few problems if something went wrong with them as detials had to be passed to get one sent out, rather than an engineer.

The install charge is there and 99% of the time the only way we will offer to subsidise the equipment, as said if something goes wrong they are then liabile for the dish/cabling etc.
 
Begbie said:
The desginer boxes are one of the top of my head, these are sent out by courier and have the choice of install or not, as far as am aware. When I used to work in tech their was a few problems if something went wrong with them as detials had to be passed to get one sent out, rather than an engineer.

The install charge is there and 99% of the time the only way we will offer to subsidise the equipment, as said if something goes wrong they are then liabile for the dish/cabling etc.
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Ah yes, I remember the one-off designer boxes. I can understand the units being sent out by courier due to being special editions when first ordered, but I would still think that the self-install, warranty void rule of theirs would apply myself. Who knows, all I know is the way that I have been treated along with a number of other folks I know that had the arrogance to plug a couple of LNB's in ourselves lol ;).

As I mentioned earlier, finding the Satcure PSU's was the best find in a long time as it made the boxes nigh on indestructable so I could avoid calling out Sky just to get fobbed off with a refurb they had done nothing to except add another stamp to the sticker on the bottom :D
 
Mr Footlong said:
Ah yes, I remember the one-off designer boxes. I can understand the units being sent out by courier due to being special editions when first ordered, but I would still think that the self-install, warranty void rule of theirs would apply myself. Who knows, all I know is the way that I have been treated along with a number of other folks I know that had the arrogance to plug a couple of LNB's in ourselves lol ;).

As I mentioned earlier, finding the Satcure PSU's was the best find in a long time as it made the boxes nigh on indestructable so I could avoid calling out Sky just to get fobbed off with a refurb they had done nothing to except add another stamp to the sticker on the bottom :D
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Yeah, how much are they?

Mines is bust too, didn't last long out of warrenty.

Can't argue when its free though :p
 
You have the option to return your knackered PSU and they return part of your payment, returnable deposit basically. http://www.satcure.co.uk/accs/page12.htm#rebuilt

I kept my original one just for the hell of it. Although it showed none of the typical bulging caps that the worst ones exhibited, it started playing up within 2 weeks from new! Still less than a £65 sky call out 'cough' refurbed, yet not really HD box swap.
 
Begbie said:
ORLY!

Cancellations can and will offer you free equipment/installs depending on the time of year, how long you have been a customer and if you are willing to take extra services too.
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Yes - they can.
However, they don't.

Have a read over at avforums - the majority of people do not get offered anything when they call to cancel.
It is a complete myth that Sky fall over themselves offering free things to people that want to leave.
 
stoofa said:
Yes - they can.
However, they don't.

Have a read over at avforums - the majority of people do not get offered anything when they call to cancel.
It is a complete myth that Sky fall over themselves offering free things to people that want to leave.
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No they don't bend over completly backwords, but there is ways round it.

Altough it does depend on what services, how long you have been with them to what you would be offered and well that is pretty fair.
 
Mr Footlong said:
You have the option to return your knackered PSU and they return part of your payment, returnable deposit basically. http://www.satcure.co.uk/accs/page12.htm#rebuilt

I kept my original one just for the hell of it. Although it showed none of the typical bulging caps that the worst ones exhibited, it started playing up within 2 weeks from new! Still less than a £65 sky call out 'cough' refurbed, yet not really HD box swap.
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Hmm, might aswell just pay the £40 service call charge. As I can't gaurntee thats the problem with it.
 
Well, if you read some of that AVforums thread that I linked to you can decide for yourself. If you described your symptoms it would help. It is a well documented fact now that the factory PSU is a hunk of junk and causes the oddest variation of symptoms/problems.

Do you really want a 'refurbished' *cough...* box with another sub-standard PSU fitted? Your choice but it's not like I haven't made you aware of the far improved one that is a doddle to fit. Fitting the silicon fan studs in is 10 times harder but I can give you a tip on that which makes it a breeze.
 
I've had my HD box just 3 weeks and it's started locking up already.

Sky are coming out next week and hopefully will be bringing one of the new Pace boxes for me. They've put a note on the job asking for one so fingers crossed!
 
Mr Footlong said:
Well, if you read some of that AVforums thread that I linked to you can decide for yourself. If you described your symptoms it would help. It is a well documented fact now that the factory PSU is a hunk of junk and causes the oddest variation of symptoms/problems.

Do you really want a 'refurbished' *cough...* box with another sub-standard PSU fitted? Your choice but it's not like I haven't made you aware of the far improved one that is a doddle to fit. Fitting the silicon fan studs in is 10 times harder but I can give you a tip on that which makes it a breeze.
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That is a very good point, symptons were break up on the movie channels moving eventually on to other channels and now stuck on standby, this was over a good 6 months or so.

Not overly fussed tbh, never watch sky anyway and got an old pvr1 box which works fine.
 
wolvers69 said:
I've had my HD box just 3 weeks and it's started locking up already.

Sky are coming out next week and hopefully will be bringing one of the new Pace boxes for me. They've put a note on the job asking for one so fingers crossed!
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Sorry, but I highly doubt you will get a new pace box. Not 100% there fully out yet are they?
 
Begbie said:
That is a very good point, symptons were break up on the movie channels moving eventually on to other channels and now stuck on standby, this was over a good 6 months or so.

Not overly fussed tbh, never watch sky anyway and got an old pvr1 box which works fine.
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I had both of those symptoms. Mine would shut down at random points, a few times a day, but after a while it just went to perm standby. I am extremely confident that the PSU will sort your right out but the decision is yours ;)
 
Mr Footlong said:
I had both of those symptoms. Mine would shut down at random points, a few times a day, but after a while it just went to perm standby. I am extremely confident that the PSU will sort your right out but the decision is yours ;)
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Thanks mate, a brand new box is about £50 but it is tempting espically if it is sorting the problems out.
 
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