Funny: EA Support

Bennie-Mac · 12 Sep 2008 at 15:12

Poor guy...

uv · 12 Sep 2008 at 15:38

'grats on getting your retail copy

Heofz · 12 Sep 2008 at 16:04

whee all sorted guys

plus they must have acknowledged how crap their support was because I got sent a signed copy of crysis special edition on top

Pixel · 12 Sep 2008 at 16:09

Heofz said:
whee all sorted guys plus they must have acknowledged how crap their support was because I got sent a signed copy of crysis special edition on top

img-snip

Congrats, and well done in getting this out there, should hopefully lead to better support for the rest of us in the future.

Heofz · 12 Sep 2008 at 16:11

Pixel said:
Conjgrats, and well done in getting this out there, should hopefully lead to better support for the rest of us in the future.

Thanks, I certainly hope so

Samione · 12 Sep 2008 at 17:32

Congrats, shame it took them so long! Did you ever manage to contact the CEO?

Heofz · 12 Sep 2008 at 17:40

I'm sure he received the email but I never got a reply directly from him. But after waiting and not getting any response for a while I forwarded it to every EA exec I could find, and within 24 hours I got a phone call from some EA UK director personally apologising and he said I'd be sent a retail copy straight away via special delivery

Here's a copy of the email I sent to about 20 EA exec's:

I haven’t received any response, and it also appears that a link to a copy of the post mentioned in the below email (submitted on a different forum, crymod.com) was submitted to Digg.com.

This article has made Digg.com’s front page, and even now still holds the #3 spot in the “Top” section there; rapidly gaining more and more exposure as I speak.

Here is a direct link to the article: http://digg.com/pc_games/If_You_Thought_EA_Customer_Support_Was_Bad_Before

I honestly believe it would be highly beneficial to EA’s public image if EA were to show some positive action in good faith.

Kind regards,

*snip original forwarded email to John Riccietiello*

thecremeegg · 12 Sep 2008 at 17:41

I've had nothin but good service from EA, including a new CD key! I must be in the minority

MystaEB · 12 Sep 2008 at 17:42

Man, Heofz, I seriously think you deserve a medal or statue of some kind, this is the kind of determination I've never quite been able to achieve when dealing with crappy customer service.

Kudos, you're a freaking legend.

Heofz · 12 Sep 2008 at 17:43

MystaEB said:
Man, Heofz, I seriously think you deserve a medal or statue of some kind, this is the kind of determination I've never quite been able to achieve when dealing with crappy customer service.

Kudos, you're a freaking legend.

Heh well to be honest I was trying *really* hard to avoid revising for my exam resit lol

blik · 12 Sep 2008 at 18:02

Just read through the linkies, very interesting story. Glad you got it sorted in the end, I admire your patience. I probs would have just gave up after the first few automated replies.

Azagoth · 12 Sep 2008 at 18:53

That's about the same level of service I received with my BF2 problem. The problem there was that no matter what I did my BF2 stats never increased and to this day I'm still stuck at PFC with no weapon unlocks.

Glad you won. EA support is pathetic!