Guess you've never kept copies of requests for the contract?
The majority of requests were phone calls and us making trips to their local office (25 yards from the old flat). I believe we may have copies of requests.
edit your sweary mate, I got a suspension for that F word a year or two back!OK, that is before the 6th April '07 cut off for protected deposits unfortunately, so it is down to just you and the landlord\agent
What is the per/month rental cost, and how much is the deposit? Is it worth you holding back unpaid rent, if possible. I'd be arguing on the basis that these items are fair wear and tear. If no monies are forthcoming, request receipts for all work.
Are FBM a member of ARLA? I might threaten to report them for this if so. They might lean on the landlord.
EDIT: Tell them to get feked if they've lost your contract. And tell ARLA about this situation, it's unacceptable.
Many thanks for the help so far Skiddley, I don't believe they are a member of the ARLA, just checked their website and they don't seem to cover this area.