Orange retentions, New contracts and redemptions

~Divine~Wind~

~Divine~Wind~

~Divine~Wind~

Can't type for toffee
Don
Joined
14 Jun 2004
Posts
17,579
Location
Newcastle U/T
Is it just me or are retentions terrible?
Or maybe im just used to retentions being pushovers.

Looking at upgrading my contract and getting another.

Orange was the following:

2x Samsung Omnia
600m/unl txts
18month contract

For the handsets to be free they wanted £40 p/m
Or at around £30 a month they want £130 for the handsets.

I can log onto any of the main providers websites and get these on new contracts cheaper, am I doing something wrong or is there a special retentions I need to speak to?


eg.
Vodaphone
Free handset
600m/unlimited texts. 18 month contract.
£29.79

Same on the second handset (HTC Touch Pro)

Wheres the best places at the moment for mobiles, and which that do offers via redemption are not worth trusting?
 
I paid £129.99 for my Omnia via upgrade due to Orange's band system, by the price you mentioned sounds like you were in "Band 4" like me and the Omnia+new contract is part of "Band 5" hence why you pay. However despite the £129.99 i got a good deal on the contract itself:

Panther45 (typically 45pm) for £35.50 pm - 1200mins/500texts/unlimitied internet
 
well obvisouly they are all of different opinion of the value of customers...

Panther 45 @ 40month
1200m unltxt unl data
Handset £29.99

With a nice credit of 250 after 7 days brings the years(18month lol) total to £470
 
Yes they are crap. After telling them I only wanted an Omnia, and after they then said it was discontinued (which after reading a few posts here doesn't seem to be the case), they lost me to Vodafone.
 
Orange went really pants a few years ago, I was with them from the month they launched (when you bought the handset went home and rang them to activate it)
They're not interested in keeping existing customers only in getting new ones, someone told me a while ago the number of new customers they get every month affects their stock market price and they only get rated on the number of people who join them not the number of people who leave.

I'd get your PAC code and be off to anther network if I was you.
 
I agree with everyone about orange,

was with them for about 4 years, they just don't offer good deals anymore or seem to be interested in keeping you.

so said goodbye to them.
 
I'd imagine they are only interested in keeping customers who are worth while. I've never really had a problem with Orange and their upgrades to be honest.
 
I got a fantastic deal from Orange. I got the Omnia for free on a £30 Racoon tariff reduced to £20 a month.
Weird thing is I had never used all my minutes up in a month over the last year, so I was hardly making them much in the way of extra revenue. I got this deal straight from upgrades staff.
 
SeriousPigeon said:
I got a fantastic deal from Orange. I got the Omnia for free on a £30 Racoon tariff reduced to £20 a month.
Weird thing is I had never used all my minutes up in a month over the last year, so I was hardly making them much in the way of extra revenue. I got this deal straight from upgrades staff.
Click to expand...

Considering I was offering £35 per month for 18 months and all I wanted was the internet thrown in, they were fools not to keep me.
 
If they won't do the upgrade you want, and you could get it as a new contract though, threaten them with the following clever nugget:

Tell them to give you the same deal as a new contract, or you will just port your number to Virgin, then take out a new contact and port your number back from Virgin to Orange ;)

Ah, the tricks of the trade!
 
I hope they don't give me too much grief when the touch HD comes out.

They shouldn't as they tried to get me to have a new phone and contract in the summer, worried by the iphone probably, but these companies just can't be trusted IMO. :rolleyes:
 
Orange have always been good for me. I just got: £20 per month for 600 mins & unlimited texts. £105 on my account credit & free Samsung tocoo which I will sell.
 
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