Icesave Landline number

That number given is for ISESAVE, it bypasses the number given on their website - number obtained from moneysavingexpert.

http://forums.moneysavingexpert.com/showthread.html?t=1204071&page=2

I spoke to icesave half an hour ago

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I spoke to icesave on a landline number - 0191 255 8377.

I explained that I had issued an instruction on Saturday and that my account statement showed that my money left my account on Monday by BACS. However, thisafternoon (not this morning as I checked and printed out statement) I now see that they have processed a 'correction item posted' dated monday 6th returning my money to my account.

After acusing the bank (not the person I was talking to) of fraud and theft and requesting a transcript of my conversation with them (quoting the Data Protection Act) I asked whether it would have made any difference if I had made the payment by CHAPS.

I was told that any CHAPS payments processed before 11am on monday 6th would have gone through. This was knowing that they were going to have to provide a transcript of our conversation.

I have never posted anything before and had terrible trouble trying to do this now, so I would be grateful if you could put this anywhere that it may be of help to anyone else.

Anyone speaking to icesave should be able to get a transcript of the conversation by sending an e-mail to [email protected]
and they have agreed to provide within the 40 days stipulated under the DPA. Whether it comes or not might be a different matter!
 
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