Somebody has driven into the wifes car while she was on the way home, thankfully she is ok.  It seems from speaking to her and the witnesses that she had turned out of a side street into a queue of traffic, aiming for a gap as the wife was coming the other way.  Obviously she couldn’t get out of the way and the impact pushed our car into a poor bloke who was sat the queue on the other side of the road.  He is ok and his car drove away but had damaged lights and bumper.  The Girl who caused the accident has badly damaged on the front but still drivable.  The wifes car as seen below wasn’t drivable, seems the passenger door was bent shut and the left side wheel pushed under the car.  Interestingly the air bags didn’t go off, I assume because she was hit on the side and not at the front?
I’ve taken pictures of all the cars involved, the road and junction and of all the people involved as well as got all their details. Thankfully a lady stopped to assist and both she and the lad who was hit after the accident have said it was the other drivers fault.
Having never been in an accident before I’m a little unsure what happens next or what I should do.
1. Have phoned the insurance company and reported the accident, but as we don’t have a hire car on our policy we don’t get one automatically, I asked why we can’t get one from the person who caused the accident and Direct line said because they need to establish blame, how long does this take?
2. What is the chance of a repair; it’s a 52 plate 1.8 Focus in reasonable condition but has been repaired at the front before?
3. I assume the driver of the 3rd car the lad will claim off the young girl who caused the accident and not us?
4. Should I call help hire? What will they be able to do for us?
I’ve already been contacted by the insurance company of the lad, who said they will report that it was not my wife’s fault if we do the same for him, I assume this is standard practice? I do feel sorry for him as he did nothing wrong at all and got hit by the aftermath.
The wife is very upset by this as she really liked the car, she is in the bath trying to relax as she is quite shaken and sore.
Many thanks


	
		
			
		
		
	
				
			I’ve taken pictures of all the cars involved, the road and junction and of all the people involved as well as got all their details. Thankfully a lady stopped to assist and both she and the lad who was hit after the accident have said it was the other drivers fault.
Having never been in an accident before I’m a little unsure what happens next or what I should do.
1. Have phoned the insurance company and reported the accident, but as we don’t have a hire car on our policy we don’t get one automatically, I asked why we can’t get one from the person who caused the accident and Direct line said because they need to establish blame, how long does this take?
2. What is the chance of a repair; it’s a 52 plate 1.8 Focus in reasonable condition but has been repaired at the front before?
3. I assume the driver of the 3rd car the lad will claim off the young girl who caused the accident and not us?
4. Should I call help hire? What will they be able to do for us?
I’ve already been contacted by the insurance company of the lad, who said they will report that it was not my wife’s fault if we do the same for him, I assume this is standard practice? I do feel sorry for him as he did nothing wrong at all and got hit by the aftermath.
The wife is very upset by this as she really liked the car, she is in the bath trying to relax as she is quite shaken and sore.
Many thanks


			
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 On the other hand I've seen far worse fixed, so you might be lucky. If not, then you'll be able to find another Focus just like it for your wife
 On the other hand I've seen far worse fixed, so you might be lucky. If not, then you'll be able to find another Focus just like it for your wife 
