Unbelievable Sky Call (Installations)

The_One · 25 Oct 2008 at 14:08

I rang sky today to change the install date of sky hd.

Got through to an advisor and was asked for my password. i cant remember it at all and he said sorry i cant help you then.

I said i could tell him how long ive had sky, how i pay for it and what bank account it comes out of etc.

To which he said "Sorry but if you cant tell me the password i need to hang up on you"

WTF is this supposed customer service!!! How the hell am i meant to sort out my account!! :mad:

Begbie · 25 Oct 2008 at 15:05

The_One said:
I rang sky today to change the install date of sky hd.

Got through to an advisor and was asked for my password. i cant remember it at all and he said sorry i cant help you then.

I said i could tell him how long ive had sky, how i pay for it and what bank account it comes out of etc.

To which he said "Sorry but if you cant tell me the password i need to hang up on you"

WTF is this supposed customer service!!! How the hell am i meant to sort out my account!!

The guy was being an idiot or more than lickly not trained right.

Quick word of warning though - if you change your date your quite possibly looking at the end of November.

The_One · 25 Oct 2008 at 15:25

Earliest i can get in at moment is 8th december.

I have since rang back and spoke to a much better person this time, and a complaint letter is on its way to sky about the conduct of the previous advisor

Begbie · 25 Oct 2008 at 17:46

The_One said:
Earliest i can get in at moment is 8th december.

I have since rang back and spoke to a much better person this time, and a complaint letter is on its way to sky about the conduct of the previous advisor

IMO be a waste of your time bud. Send a quick email if anything.

Yeah Sky have ran out of stock.

The_One · 25 Oct 2008 at 18:06

Have you got which email address to send it to mate?

Cheers

pull2808 · 25 Oct 2008 at 18:17

I hope not, mine is on the way for this wednesday!
Just need some surround sound to finish off.

Wossi · 25 Oct 2008 at 18:18

Can manage to beat that. Upgraded from sky+ to hd on Thursday. Engineer fitted the new box, tested it all and it worked. Went to record a program last night and found we couldn't. After being on the phone for 15 minutes it turns out that they switched off the sky+ part of our subscription. We still get all the channels, but no features at all. It's going to take them 24-48 hours to sort out apparently :rolleyes: